Rapid Rehousing Program Manager

Upward Bound House•El Segundo, CA

11d•$67,000 - $71,000•Onsite

About The Position

Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others. The Program Manager will be responsible for implementing UBH’s Rapid Rehousing (RRH) program. This program offers short-term rental assistance combined with linkages to employment and other supportive services, in order to end clients’ homelessness and create long term self-sufficiency. Using a Housing First approach, clients are stably housed through the support of the Housing Case Manager. The Program Manager will be responsible for overseeing case management services that assist clients in retaining their housing as well as being good tenants and neighbors. Additionally, he/she will be responsible for building partnerships with landlords to assist in mediating landlord/ tenant issues, as well as gain access to available housing units.

Requirements

Bachelor’s Degree in a social work or science or related.
At least 3 years' experience in the social service field working with housing resources for homeless
Proven managerial experience leading a diverse team, to include mentoring, training, coaching and consistently communicating with staff and external
Proven leadership skills and management experience, including the ability to develop team performance and a genuine desire to coach and
Ability to synthesize information and knowledge in order to problem-solve and achieve creative solutions and drive
Understanding and willingness to work with the Coordinated Entry System utilized in Los Angeles
Must have strong professional experience working with community/partner
Mastery in relationship building by cultivating principles of integrity, honesty, and trust including the ability to inspire staff and
Ability to work in a variety of settings with culturally-diverse persons and communities with the ability to be culturally sensitive and
Basic knowledge of housing and housing-related laws specific in
Demonstrated knowledge of issues facing program participants (e.g. behavioral health, substance use, mental health, domestic abuse, child welfare, resources for undocumented persons).
Knowledge of social service agencies and community
Excellent written and verbal communication and interpersonal
Ability to advocate on behalf of UBH
Ability to work in a team and supervise staff – training, coaching, disciplining, evaluating
Good organizational skills, and ability to follow through from beginning to end on tasks and
Knowledge of Microsoft Office Suite and homeless databases is
Ability to maintain and execute confidential information according to HIPAA
Ability to pass post-offer Tuberculosis (TB) clearances and COVID-19
Local travel is required and is a regular duty for this
Use of a personal vehicle to travel between worksites and other locations is
Must have and maintain a valid California Driver’s License and insurance in good
Successful completion of background screening.

Nice To Haves

Masters a plus.

Responsibilities

Administer and oversee programs and direct services
Develop and/or update written program policies and
Provide training and guidance on written program policies and
Ensure integration of Evidence Based Practices, standards of excellence, and UBH’s core values into daily work and
Work collaboratively and strategically with other community organizations to support a seamless and coordinated system of
Provide oversight on financial assistance and track budget
Manage audit or monitoring requirements of programs, be the point of contact for all external and internal audit/monitoring
Interface with Funders in conference calls, meetings, trainings
Provide leadership, guidance and direct supervision of program
Oversee service delivery and develop quality control issues to maintain the highest standard of
Oversee the day-to-day management of program activities including client enrollments, creation of individualized housing stability plans, housing location, coordination of rental assistance and stabilization services, including linkages and referrals to appropriate service
Generate and analyze program reports monthly to identify trends and make projections or recommendations for program
Respond to emergency and priority situations such as safety and security
Submit timely payment requests to Finance for financial
Ensure compliance of grants and contracts; work with development and finance teams to implement and/or improve reporting tools; and ensure timely, accurate reports and communications to funders, Board of Directors, management team and
Problem-solve with landlords and participants to address any
Collaborate with pertinent stakeholders to improve and enrich UBH
Represent UBH through participation in external meetings with partners and potential
Development of a) program rules and policies, b) long- and short- range goals and plans, c) program evaluation, and d) budget preparation and
Recommend course-correction and submit for approval to program
Oversee tracking, charting and documentation of services, file maintenance, and budget
Responsible for the achievement of program goals including budget spend
Ensure program compliance in accordance with all applicable laws, regulations and contractual
Ensure staff are completing all required documentation in HMIS and other funder and UBH mandated
Generate weekly audit reports to track staff data entry into HMIS and other required
Spot check participant files to ensure compliance with contract
Hire direct report staff, provide feedback and evaluation on a regular
Support and coach team in professional skills and its place in the UBH system of care and the larger social services continuum of
Identify staff development needs and Work closely with the team to bring in training opportunities and identify areas for professional growth in coordination with Quality Management.
Provide guidance and oversight around all aspects of service This includes outreach, referral resources, landlord relationship building and housing navigation, and case management services.
Ensure staff are working with tenants to develop “good neighbor” habits and interface with neighboring properties to ensure UBH is seen as good neighbor.
Coordinate interventions with case managers and mental health provider staff both internal and external to ensure that services delivered promote housing retention and community integration.
Maintain a safe work environment and confidentiality at all times.
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
Organize and prioritize multiple activities to meet all external and internal deadlines.
Maintain professional demeanor that reflects positively on the agency.
Demonstrate respect and courtesy toward others.
Able to thrive in a work environment emphasizing teamwork and collaboration.
Respond in a timely manner in all aspects of communication.
Work with average supervision.
Perform other duties as assigned.