Copy of Rapid Rehousing Case Manager

ACTS • Dumfries, VA

6d • Onsite

About The Position

The Rapid Rehousing Case Manager provides case management services to clients currently receiving ACTS Housing Services and community participants who have been provided housing services through ACTS. This position is also responsible for providing Housing Location Services to all clients referred to the RRH Program by any participating RRH Provider throughout the County.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Working knowledge of MS Word, Excel, Outlook, and Internet navigation
• Ability to function well in a high-paced and at times stressful environment.
• Have a valid driver’s license, acceptable driving record, current auto insurance, and daily access to a personal vehicle
• A bachelor’s degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology)
• AA degree in human services, behavior sciences or allied field (including criminal justice, education and psychology) with 4 years of documented related experience
• No college degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology) with 5 years of documented related experience.

Nice To Haves

• Excellent customer service skills.
• Preferred – CPR and First AID Certification
• Proficient with Microsoft Office Suite
• Bilingual capability (English and Spanish, French or Arabic)
• A bachelor’s in human services or behavioral sciences, preferred.

Responsibilities

• Conducts comprehensive initial screening process to determine eligibility for program services, providing assessment, intake and enrollment where appropriate.
• Assist client in developing Individual Service Plan (ISP), assess progress and problem-solving barriers to self-sufficiency regularly.
• Monitors client’s compliance with Program Agreement.
• Serves as an advocate and liaison for assigned caseload clients receiving ACTS Housing Services.
• Provides Housing Location Services to include but not be limited to: Seeking and securing new housing opportunities and resources to assist homeless households, Maintaining on-going relationships with landlords and other housing providers, Acting as the liaison between landlords and homeless households, and Negotiating leases on behalf of homeless households in collaboration with the household and PWA CoC.
• Provides education and information in building client self-sufficiency around family systems, housing, budgeting, employment, educational training, health and other human services with an emphasis on long-term housing and economic stability.
• Makes referrals to other services as needed and works with other community partners to provide collaborative services to clients.
• Executes their assigned program funding within the approved budget and in compliance with funding source requirements.
• Enters and updates information into the Homeless Management Information System (HMIS), SharePoint and other client databases as required.
• Maintains client files in accordance with ACTS guidelines and other accrediting agencies for program and grant requirements.
• Participates in regular supervision with Program Supervisor by providing regular updates and preparing case presentations.
• Completes required 40 hours of training annually including CPR, First Aid and NARCAN certification and other human service trainings.
• Promotes community awareness about homelessness and human services.
• Attends staff meetings, community meetings, training and other agency related activities as required.
• Conducts ongoing outreach to establish/foster a network of community resources and services.
• Performs other duties as required.

Benefits

• Full health insurance options with generous employer contribution for medical and 403(b) matching.
• Paid vacation and sick leave, personal time, paid lunch, comp time and Birthday time off!
• Additional time off from December 25 – January 1.
• Grow your skills with free, award-winning training.
• Use your talents in a successful organization with over 50 years of significant impact in the community.
• Earn CPR, First Aid, and Narcan certifications, as well as other human service training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level