Ranch Hospitality Manager

Red Horse Mountain Ranch

1d

About The Position

The Hospitality Manager is part of the core management team of our ranch and plays an important role with the planning, improvement, and future of the ranch. They lead the serving and housekeeping team.

Requirements

• A passion and a gift to lead others and a willingness to continue to learn and be coached
• Complete service requests for an exceptional guest experience in cleaning, laundry, and serving.
• Must like to clean and organize
• Physically fit and capable of all Housekeeping/Server duties
• Courteous and professional at all times
• Work with minimal supervision and take directions from a supervisor
• Able to demonstrate good communication skills and customer relations
• Work as a team player
• Be able to maintain a safe and clean work environment.
• Be able to demonstrate good, sound judgment.
• Be able to lift 50 pounds and work longer hours during our busy weeks in the summer
• Must wear appropriate uniforms and maintain a neat/clean appearance
• Must be a US Citizen or possess a current and appropriate working visa.
• Hold a valid drivers license
• Must be at least 21 years of age

Responsibilities

• Lead the Hospitality Team Members
• Oversees all aspects of a healthy, well functioning serving and housekeeping department
• Train on procedures, policies, and what it looks like to be a successful team member at Red Horse using the department manual
• Run team meetings
• Use the Ranch Mission Statement and Core Values to lead your team
• Be the example of what you want them to be
• Do follow up trainings at least once a week to address issues that come up
• Run daily check-ins to insure proper communication and clarity
• Provide useful feedback throughout the season to all team members to help them grow and succeed at their positions
• Guide your team with any conflict resolution needed
• Grow yourself as a leader so you can better understand how to lead your team
• Talk with other department heads on any topics you may need guidance on
• Write schedules for housekeeping and serving team members and help find someone to fill in if something comes up
• Ensure that the team members are operating safely and in accordance with the Idaho Food Code
• Ensure all guests feel welcomed at all times
• Create harmonious environments in facilities that make guests feel at ease, comfortable, safe, and welcomed
• Watch for social cues to see if a guest is not having a good experience and correct issue
• Accommodate special requests made by guests
• Predict and exceed expectations
• Create moments guests will remember the rest of their lives
• Handle all conflicts with grace and respect
• Take other guest requests to appropriate team leader to be fulfilled
• Make sure all buildings and spaces leading up to buildings are beautiful and well kept. Reporting anything effecting the guest experience outside of Hospitality department to appropriate department leader.
• Help team come up with and implement ideas for our “Unreasonable Hospitality” program
• Inventory of all items and ordering
• Data entry using google drive
• Writing and re-writing team member work schedules
• Schedule self to work alongside team in various shifts
• Editing, printing, and copying needed documents and signs
• Staying in your department budget
• Research pricing on inventory items
• Schedule outside contractors for needed services
• Guardian of the cleanliness, comfort, and ambiance of the various facilities
• Oversee all procedures, tasks, and checklists regarding guest laundry, ranch laundry, the cleaning of lodge, cabins, and other facilities according to manual
• Re-Training as needed
• Complete housekeeping duties outlined in Hospitality job description
• Oversee all procedures, tasks, and checklists regarding serving according to manual
• Complete serving duties outlined in Hospitality job description
• Help the kitchen manager oversee the bar operations
• Staying on top of applications that come in and punctual communications
• Scheduling phone calls
• Reading applications
• Documenting your notes on hiring platform
• Scheduling interviews
• Conducting Interviews
• Calling references
• Offering jobs
• Sending rejection emails
• Collect proper employment information from them
• Documenting start and end dates on Calendar and in Staff Google Sheet
• Arranging for arrivals
• Scheduling arrival tour of lodge and housing
• On going communication with the team even before they arrive.
• Report projects you need help with to maintenance
• Perform small maintenance tasks yourself
• Decorations in lodge and cabins
• Some landscaping duties as needed
• Follow shut down and deep clean procedures for housekeeping and serving
• Organize various work stations and create systems to improve flow, efficiency, and tidiness
• Always be thinking of ways to improve efficiencies
• Greet new hires at the ranch when they arrive and show them to their housing
• Be direct contact for new hire’s questions and respond quickly to them
• Check email and phone messages several times a day
• Respond promptly to conversations and emails
• Help in other departments as needed
• Research other ways of doing things by talking with other ranches or kitchens
• Updating documents
• Update Manuals with improved procedures and policies
• Work with other department managers in how to improve systems
• Attend and participate in weekly meetings
• Grow as a leader by reading, listening to podcasts, or talking with others
• Participating in our Unreasonable Hospitality Program - This. Is. So. Fun. Your kindness and creativity will shine here! We like to go above and beyond in making memorable life moments happen for our guests. It is fun to see what everyone comes up with each week!
• Helping in other departments (like dishes or helping the barn with shuttles) because everyone helps each other here. Other possibilities are taking out hikes, running the morning stretch, and lead lining kids on horses. The people who have the best summers at our ranch are the ones who get to know the folks and duties in the other departments because they not only make new friends, but also learn to appreciate the hard work everyone is doing.
• Lead Lining Children on Horses
• Help children ages 3-6 get on and off their horses
• Hold lead rope and walk next to the child on horseback ride
• Help child keep their feet in stirrups
• Keep child engaged on horse
• Doing assigned employee housing chores in your free time if you live in the Employee Housing.
• Since the Hospitality department has so many responsibilities the Hospitality Manager assigns certain tasks for individuals to oversee and carry out. It is a great way to help others grow in their leadership skills and make something great here. Some things the Hospitality Manager may train others to run are allergy communications with the kitchen and guest, being a part of the Sunday welcome crew, covering the Friday bartending shift and campfire, and wine dinner preparations.

Benefits

• Yes, you get 2 days off a week here because we definitely value ME time! Sometimes, though, we may need someone to come in on their day off for some extra help if a fellow teammate is sick or the barn needs help with lead lining on our busy weeks. Extra hours are almost always available for our folks who prefer the 6-7 day work week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed