Hospitality Manager

Serenity Mental Health Centers • Southlake, TX

4d

About The Position

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. No Healthcare Experience? We’ll Teach You. We’re not looking for résumés stacked with medical jargon — we’re looking for energy, drive, and people who get people. If you can lead a high-performing team and manage a fast-paced operation while connecting authentically with those we serve, you’re our kind of person. We’ll teach you the healthcare stuff — you just bring the hustle, heart and experience managing outcomes. The Role: Practice Manager | Southlake, TX You’ll be the catalyst of the clinic. Leading the team. Keeping the flow smooth. Making sure every patient feels like they walked into a 5-star wellness retreat — not a cold, clinical waiting room. Who We Are: Using advanced medical devices, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Requirements

• 3+ years of experience leading a team or running operations – including managing to KPIs and having candid performance discussions
• Ability to take ownership of the team, the clinic, and patient outcomes
• Clear and confident communication, with people and about numbers
• Ability to thrive in a fast-paced environment and address challenges with empathy and efficiency
• Out-of-the-box problem-solving skills – our patient experience is top priority!

Nice To Haves

• Relationship-focused sales experience is a huge plus

Responsibilities

• Owning the daily flow — resolving problems and keeping it all running smoothly
• Coaching your team to deliver concierge-level care
• Educating and helping our patients understand what we can offer for their wellness
• Managing metrics and hitting goals without losing personal touch
• Making smart decisions to cut waste and boost efficiency
• Listening to feedback and constantly leveling up the experience
• Making the clinic feel calm, professional, and put-together for our patients

Benefits

• Fulfillment – make a real difference for others as you help our patients ‘take back their lives’
• Huge growth/promotion potential as we continue to expand
• Competitive pay
• Luxe-level benefits: We cover 90% of medical, dental & vision
• 401(k) – because your future deserves self-care too
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees