Hospitality Manager

Greenberg Traurig•Chicago, IL

8d•Onsite

About The Position

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Hospitality Team as a Hospitality Manager located in our Chicago office. We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiatives, adaptability, and innovation, we invite you to join our team. This role will be based in our Chicago office. Regular in-office presence is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Business Director. Position Summary The Hospitality Manager provides direction and management of the Administrative Services function to include the following departments: Hospitality, Reception and Client Services Coordination.

Requirements

Strong customer focus and service mentality
Flexibility as it relates to organizational changes and schedules in a fast-paced environment
Ability to manage simultaneous deadlines with little or no supervision
Ability to supervise and motivate staff
Effective oral and written communication
Strong organizational and problem-solving skills
General knowledge of contracts and agreements and ability to negotiate same on behalf of the firm
Ability to anticipate the needs of external and internal clients
Minimum 3 years of experience in a related field, preferably for a professional services organization
Prior experience in supervisory role
Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required.
Exceptional computer skills with the ability to learn new software applications quickly.

Responsibilities

Manages and coordinates duties of Hospitality and Receptionist team staff members
Coordinates services for office/firm events, such as facilities scheduling, catering, signage, displays, and special needs requirements.
Collaborates, strategizes and executes conference center events in conjunction with Technical Support, Marketing, Human Resources, Recruiting and Attorneys
Ensures GTMeet includes detailed requirements and billing for each event.
Ensures visiting offices are set appropriately.
Directs and mentors staff to ensure optimum performance
Maintains staffing schedules to ensure sufficient coverage
Assists with the hiring and training of staff as it relates to daily operations and systems
Procures and manages contracts with approved facilities and hospitality vendors including service contractors and caterers; selects and manages all food service and catering supply vendors
Acts as the main contact for vendors.
Ensures equipment is functional and maintained in working order.
Maintains appearance and condition of Conference Center facilities (furniture, equipment and supplies), including refresh and maintenance schedules, cleaning supervision and all repairs
Coordinates work of contractors to ensure completion and follow up on any deficiencies
Controls and manages hospitality expenses and budget
Schedules, assigned receiving and sets up all daily food and beverage services and deliveries, then verifies quality, quantity and presentation
Tracks waste due to cancelled events or overordering week after week. Donates viable product.
Implements creative and/or artistic setups for events