Ramp Supervisor

Piedmont Airlines•Charlotte, NC

2d•Onsite

About The Position

At Piedmont Airlines, the Ramp Supervisor in the Ground Handling Department is responsible for managing the operational activities of the department in accordance with established policies and procedures. This role involves conducting briefs, distributing training materials and checklists to mentors, creating schedules, and providing hands-on assistance to the training department. The successful candidate will have outstanding organizational skills, be able to defuse conflicts among team members, and be familiar with Microsoft Office Suite. This position will report to the General Manager.

Requirements

Outstanding organizational skills and ability to multi-task
Ability to work independently, set and meet own deadlines
Ability to work well with all levels of management and support staff
Able to defuse conflicts among team members
Familiarity with Microsoft Office Suite
Ability to work a flexible schedule
Valid driver’s license and clear driving record
10-year Criminal History Records Check
Drug screen as required
Proof of high school or GED completion
Minimum 18 years of age

Nice To Haves

Previous airline management experience
Current Piedmont employee with a minimum six months of service
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
Extensive knowledge of QIK, Sabre
Bachelor’s Degree in Aviation, Business, or related field

Responsibilities

Provide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functions
Conduct briefing and distribution of training material/checklists to mentors
Create and coordinate schedules
Provide hands-on assistance to the Training Department along with feedback to direct managers
Approve employees for release to duty after completion of training programs
Coach and provide career development to the staff
Correct non-compliant behavior and impose disciplinary action as required
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
Manage a staff of employees with varied duties
Administrative duties, including daily/weekly/monthly reports
Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
Supervise, direct, and monitor personnel in the completion of their duties and adjust, as necessary, to ensure on-time performance and quality customer service
Provide support when employee absence affects the operation