Lanai Air Ramp Service Agent (Honolulu)

Pulama Lanai•Honolulu, HI

About The Position

The Ramp Service Agent supports Lanai Air’s interisland service by maintaining the cleanliness of aircraft, vehicles, and ground equipment and handling aircraft arrivals and departures, baggage and cargo, and guest transportation. The role supports guest transitions through interisland airports and works with logistics coordinators and Western Aircraft crew and maintenance personnel. Communication and attention to the safety of guests and company assets are essential. The position performs aircraft, vehicle, equipment, and hangar cleaning; aircraft towing and marshaling; baggage and cargo loading and offloading; and transportation of guests and cargo. It also operates vehicles, radios, and ground-support equipment, conducts foreign-object-debris inspections, and supports safe, efficient daily operations. The position works outdoors in the elements and operates within a 24/7 schedule, including weekends and holidays. Compensation is $22.22 per hour, non-exempt.

Requirements

Physical labor experience and/or experience working in a warehouse environment.
Professional and hospitable guest-interaction skills.
Good verbal and written communication skills.
Ability to follow oral and written instructions and exercise good judgment and common sense.
Ability to thrive in a fast-paced environment, help others, maintain a positive attitude, and adapt to changing conditions.
Ability to take responsibility and be accountable, multitask, and handle a constant workload in a timely manner.
Ability to work harmoniously and professionally with coworkers and third-party vendors.
Ability to solve problems and identify resources during irregular operations.
Practical background applying aviation regulations, safety standards, and safe operating practices.
Flexibility to work within a 24/7 operation, including weekends, holidays, and days off.
Ability to obtain and retain Airport Operational Area badging and a ramp license from the State of Hawaii Department of Transportation.
Valid Hawaii Driver’s License and successful Motor Vehicle Record review.
Successful completion of all required initial and recurrent company training.
Ability to obtain certification to operate forklift trucks for loading and unloading freight.
Ability to lift and/or move up to 70 pounds regularly and meet the described physical demands, including working outdoors in the elements.

Nice To Haves

High school diploma or GED.
Previous airline experience.

Responsibilities

Clean and wash the interiors and exteriors of aircraft, vehicles, and equipment.
Wash windows, clean tires, and polish aircraft, vehicles, and equipment.
Vacuum interior upholstery and dust and polish woodwork.
Clean dust and dirt from cockpit controls.
Regularly clean hangar floors and walls and keep work areas clean and organized.
Report discrepancies to a supervisor.
Use support equipment safely to accomplish work tasks.
Tow aircraft as required for daily flight operations and maintenance requirements.
Marshal aircraft using hand signals to maneuver aircraft safely into and out of parking.
Handle, load, and offload baggage and cargo and service inbound and outbound aircraft according to procedures.
Help transport guests between the airport, lounge, and aircraft using a vehicle or golf cart.
Help transport cargo between distributors, loading and unloading zones, and aircraft using a vehicle or ground-support equipment.
Operate company vehicles, radios, and equipment safely and efficiently.
Ensure vehicles are properly fueled.
Conduct foreign-object-debris inspections.
Perform other duties as assigned.