Lanai Air Ramp Service Agent (Molokai)

Pulama Lanai•Ho‘olehua, HI

5d•Onsite

About The Position

The Ramp Service Agent supports Lanai Air’s interisland service by maintaining aircraft, vehicles, ground equipment, and work areas, and by assisting with aircraft arrivals and departures, baggage and cargo handling, and guest transportation. The role participates in ground service as guests move through interisland airports and works with logistics coordinators, Western Aircraft crew and maintenance, and other service teams. Safety of guests and company assets is a primary responsibility. The position includes aircraft and vehicle detailing, aircraft towing and marshaling, loading and unloading baggage and cargo, transporting guests and cargo, and operating company vehicles, radios, and ground equipment. The agent is expected to follow applicable procedures and safety practices, maintain a clean and organized work area, and report discrepancies to a supervisor. The work is physical and performed outdoors in the elements. The position reports to the Ramp Operations Manager (Honolulu) and Assistant Guest Service Manager (neighbor islands). It coordinates with Lanai Air Guest Service Agents, System Operation and Reservation Coordinators, and Western Aircraft crew and maintenance.

Requirements

Physical labor experience and/or experience working in a warehouse environment.
Professional, hospitable interaction with guests.
Good verbal and written communication skills and ability to follow oral and written instructions.
Good judgment and a practical, common-sense approach to work.
Ability to thrive in a fast-paced environment, maintain a positive attitude amid changing conditions, take responsibility, and multitask while handling a constant workload in a timely manner.
Ability to work harmoniously and professionally with coworkers and third-party vendors.
Ability to problem-solve and identify resources during irregular operations.
Practical background in applying aviation regulations, safety standards, and safe operating practices.
Flexibility to work within a 24/7 operation, including weekends, holidays, and days off.
Ability to obtain and retain Airport Operational Area badging and a ramp license from the State of Hawaii Department of Transportation.
Valid Hawaii Driver’s License and successful Motor Vehicle Record review.
Successful completion of all required initial and recurrent company training.
Ability to obtain certification to operate forklift trucks for loading and unloading freight.
Ability to regularly lift and/or move up to 70 pounds and meet the position’s physical requirements, including working outdoors in the elements.

Nice To Haves

High school diploma or GED.
Previous airline experience.

Responsibilities

Clean and wash the interior and exterior of aircraft, vehicles, and equipment.
Wash windows, clean tires, and polish the exterior of aircraft, vehicles, and equipment.
Vacuum upholstery and dust and polish woodwork.
Clean dust and dirt from cockpit controls.
Clean the hangar floor and walls regularly and keep work areas clean and organized.
Report discrepancies to a supervisor.
Use support equipment safely.
Tow aircraft as required for daily flight operations and maintenance.
Marshal aircraft using hand signals to maneuver aircraft safely into and out of parking.
Handle, load, and unload baggage and cargo and service inbound and outbound aircraft according to procedures.
Transport guests by vehicle or golf cart between the airport, lounge, and aircraft.
Transport cargo by vehicle or ground support equipment between the distributor, loading and unloading zones, and aircraft.
Operate company vehicles, radios, and equipment safely and efficiently.
Ensure vehicles are fueled properly.
Conduct foreign object debris (FOD) inspections.
Perform other duties as assigned.