Ramp Captain

Eminent Valet • London, ON

4d • Onsite

About The Position

Eminent Valet is seeking a motivated Ramp Captain to join their successful team. Eminent Valet has built a reputation for success, becoming one of the country's largest Valet service providers, operating in major cities across Canada. The Ramp Captain is responsible for overseeing valet operations, ensuring efficiency, guest satisfaction, and adherence to safety protocols. This leadership role requires strong organizational skills, professionalism, and the ability to manage a team in a fast-paced environment.

Requirements

• Valid driver’s license with a clean driving record.
• Proficiency in driving both automatic and manual vehicles.
• Strong leadership and communication skills.
• Ability to work in a fast-paced, high-pressure environment.
• Physically fit and able to stand for extended periods.

Responsibilities

• Lead valet attendants to ensure smooth and professional service.
• Monitor vehicle flow and prevent congestion at valet areas.
• Ensure all valet processes are executed efficiently and securely.
• Conduct pre-shift and end-of-shift equipment checks and reports.
• Provide a warm and professional welcome to guests.
• Ensure proper handling of guest belongings and vehicle security.
• Address guest concerns promptly and escalate when necessary.
• Maintain a professional appearance and uphold company service standards.
• Assign roles and responsibilities for optimal efficiency.
• Conduct structured training for new valet attendants.
• Enforce punctuality, uniform compliance, and grooming standards.
• Provide performance feedback and escalate HR issues when needed.
• Ensure valet operations follow company safety and security protocols.
• Maintain confidentiality and professionalism in guest interactions.
• Adhere to all vehicle handling and security procedures.
• Halt valet operations in case of emergencies and assist as needed.

Benefits

• Tips

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed