Rail Logistics Coordinator

IntelliTrans•Conway, AR

10d

About The Position

Under the direction of the Customer Operations Supervisor, the primary responsibilities of this role include providing exceptional operational support for our customers using IntelliTrans’ transportation management systems. Specific tasks dedicated to the use of the transportation management system for outbound and inbound logistics operations as well as research and reporting generated from the system data.

Requirements

Basic computer skills including moderate experience with software and data entry
Basic typing abilities
Efficient with MS Office products: Excel and Word
Excellent grammar, speaking and writing capabilities
Ability to collaborate and communicate with all levels of employees and management
Self-directed; acts with a sense of urgency in addressing customer needs/issues proactively
Expertise with troubleshooting and customer support
Strong written and verbal communication abilities
Strong customer interfacing skills; ability to build customer relationships
Ability to thrive in a fast-paced environment and handle multiple tasks
Excellent problem-solving skills
Strong planning, scheduling, organization skills
Drive towards achievement in meeting goals and exceeding customer expectations
Desire and ability to understand how the business operates and apply that learning in supporting the company and its clients through quality customer support

Nice To Haves

Experience with logistics/supply chain or transportation industries ideal, but not required
Understanding of rail billing, diversions, yard operations and overall rail operations desirable

Responsibilities

Monitors, expedites, gathers, and inputs transit information on rail shipments in IntelliTrans’ tracking system
Confirms and records transit termination events in IntelliTrans’ Tracking System
Collaborates with vendors, account managers, helpdesk, and other customer support specialists to investigate and resolve customer issues
Monitors information quality in IntelliTrans’ Tracking System on websites
Support customer through service phone lines and emails to investigate, resolve and respond to customer inquiries
Researches and obtains correct loaded billing on customer’s rail cars as needed and uploads into software platform
Prepares and sends diversion letters and advance bills to railroads, and provide proper follow-up to ensure accuracy
Ensures that the customer Bill of Lading (BOL) is processed in Intellitrans systems and transmitted to railroads
Researches and resolves customer cars that missing sightings, idle, bad ordered delayed, or embargoed cars by working with vendors to provide accurate trip plans or opening service logs with vendors as needed.
Looks for efficiencies and utilizes data to recommend system enhancements, process improvements and potential solutions for customers
Develops and execute business improvement projects to reduce freight cost and improve transportation functions.
Prepares daily/weekly/monthly reports (internal and customer) as required
Builds and maintains proficiency in IntelliTrans’ products and services