Rail Bike Guide/Car Host Seasonal

Patriot Rail•Lincoln, NH

1d•Onsite

About The Position

This position represents Granite State Scenic Railroad as a tour guide and ensures that passengers receive a safe and pleasant journey by interfacing with passengers in a friendly and informed manner. This is a part-time/seasonal position with a variable work schedule. This position is employed by an affiliated company of Patriot Rail.

Requirements

Must have valid driver’s license
Capable of pedaling rail bikes 3-5 times per day. Approx 20 miles per day
Valid Driver’s License
Provide First Aid/CPR/AED in the event of emergencies.
Deal professionally, courteously, and tactfully with the public and coworkers.
Provide First Aid/CPR/AED in the event of emergencies.
Read, write and communicate effectively with co-workers and the general public.
Deal professionally, courteously and tactfully with the public and coworkers.

Nice To Haves

Strong customer service skills with the ability to resolve customer conflicts, should they arise.

Responsibilities

Attend daily job briefings as scheduled
Guided tour while pedaling rail bike
Lift rail bikes when required, to change direction or storage
Perform track inspections
Maintain safe environment for guests and employees
Maintain rail bike equipment
Perform safety speech at beginning of each tour
Sanitize bikes between trips
Flag crossings when necessary
Perform other duties as requested
Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
Provide First Aid/CPR/AED in the event of emergencies.
Provide information and offer additional services to guests to enhance their experience with Rail Bike Adventures.
Deal professionally, courteously, and tactfully with the public and coworkers.
Attend safety briefings (pre-trip).
Verify assigned car is prepared and ready.
Assist in loading and unloading of passengers.
Maintain safety rules.
Be knowledgeable about the train, individual cars and scenic highlights.
Respond to any customer inquiries with accurate up-to-date information.
Provide superior customer service.
Strong customer service skills with the ability to resolve customer conflicts, should they arise.
Read, write and communicate effectively with co-workers and the general public.
Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.
Additional duties as assigned.