Radiology Team Lead Coordinator

Summit Health CityMD•Rye, NY

14d

About The Position

The Radiology Team Lead Coordinator supports daily radiology operations and helps promote customer service excellence. The role performs and covers the essential functions of tech aides, serves as a liaison among staff, physicians, patients, and the Radiology Manager, and supports staff training, scheduling, patient scheduling, equipment maintenance, authorization, inventory, and compliance activities. The coordinator also assists the Manager with operational efficiency and financial goals.

Requirements

High school graduate or GED.
0–1 years of experience required.
Ability to communicate in English, orally and in writing.
Strong customer service and organizational skills.
Ability to use problem-solving, critical-thinking, and priority-setting skills.

Nice To Haves

Radiology, front desk, or tech-aide experience.
Working knowledge and expertise in MS Word and MS Excel or an equivalent spreadsheet application.
Experience with computerized material management systems.
Experience with standard office equipment, including phone, fax, copy machine, scanner, email, and voicemail.
Experience with imaging, patient care, and filming equipment.
Experience with power injectors and storage devices.
Experience with a teleradiology system or PACS system.

Responsibilities

Create an environment that promotes customer service excellence.
Maintain the ability to perform and cover all essential tech aide job functions.
Answer and place calls, take and relay messages, handle requests and problems, and refer matters to appropriate staff.
Train new tech aides upon hire.
Serve as a liaison between staff, physicians, patients, and the Radiology Manager.
Assist with staff schedules and the PTO calendar, and address staff call-outs.
Assist with scheduling and rescheduling patients when necessary.
Oversee room availability for each modality and ensure schedules are opened and closed accordingly.
Report system outages and coordinate equipment maintenance, including preventive maintenance scheduling, tickets, and service calls.
Place IT and facilities tickets for staff.
Oversee the NYN communication chat with radiologists, match orders in PACS, and maintain harvest downtime procedures.
Monitor the not-read list daily.
Secure prior authorizations for tests that require them as far in advance as possible and ensure orders are correct for each exam.
Coordinate scheduled PTO so it does not overlap with the co-office team lead and manager, allowing for cross-coverage.
Order necessary supplies and maintain inventory for assigned sites.
Help monitor sites for compliance with state inspections and keep required staff documentation in order.
Maintain and track staff dosimeter reports.
Assist the Manager with tasks supporting operational efficiency and financial goals.