Radiology Support Specialist

RAYUS Radiology•Pittsburgh, PA

9d•Remote

About The Position

RAYUS Radiology is looking for a Radiology Support Specialist to join their team. This role is 100% remote, working 40 hours per week. The position involves providing exceptional client service to hospitals and radiologists to ensure maximized workflow through the reading center. Duties include answering inquiries, resolving problems, fulfilling requests, and performing database queries. The company aims to shine light on radiology and make it a critical first step in diagnosis and proper treatment.

Requirements

High school diploma or GED

Nice To Haves

An associate or bachelor degree in business or healthcare administration or other related field
1 year of experience in a healthcare setting or customer service role
Radiology Certification a plus

Responsibilities

Field requests from Radiologists to effectively resolve issues through client contact or integration of the IT support team.
Deliver client satisfaction through effective resolution of client calls.
Answer inquiries, resolve problems, fulfill requests, and perform database queries.
Efficiently draft X-Rays and verify cross-sectional exams.
Efficiently remediate studies on the RSS exceptions work list.
Effectively execute critical finding and super-stat requests.
Focus on assigned duties in a high-volume client service center.
Utilize multiple information systems to verify the availability of diagnostic information.
Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources.
Own issues through verified resolution.
Establish effective working rapport with the clinical team, including physicians.
Build effective working relationships and a positive working environment with teammates.
Generate process improvement ideas and proactively act on them.
Perform other duties as assigned.