Radiology Supervisor

UnitedHealth Group•Seattle, WA

11d•$72,800 - $130,000•Remote

About The Position

Under minimal supervision, provides leadership in conjunction with Manager of Imaging. Provides day to day support for Manager of Imaging which includes oversight of assigned area(s), daily operations, and supervision of specific area(s) of responsibility. Assists Manager in department planning, policy deployment and continuous improvement efforts.

Requirements

High School Diploma or GED
ARRT (American Registry of Radiologic Technologists) or ARDMS (American Registry for Diagnostic Medical Sonography), or approved equivalent; and Washington State CRT (Certified Radiologic Technologist), not required for Ultrasound
Computer skills for managing schedules and developing policies and procedures
Demonstrated team working abilities, flexibility to changing priorities and ability to take initiative to act in the best interests of the department and The Everett Clinic
Driver’s License and access to a reliable transportation

Nice To Haves

Bachelor of Science degree within 2 years of job performance
3+ years of lead/supervisory experience and an absolute commitment to positive patient and employee relations
Exceptional organizational skills and the ability to prioritize tasks
Demonstrated team working abilities, flexibility to changing priorities and ability to take initiative to assist in the department
Ability to work cooperatively with employees, patients, supervisors, and physicians
Exceptional organizational skills and the ability to prioritize tasks
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Demonstrate proficiency in area(s) of responsibility
Arrange for training and orientation of all new employees working in department. Develops competency checklists for new employees
Ensures department compliance with Washington State Department of Health, United States Food and Drug Administration (FDA), and the American College Radiology (ACR) guidelines and compliance mandates
Ensures compliance with and continuity of ACR accreditation for modality(s) in area of responsibility
Proficient at communicating, delegating, inspiring and motivating staff development and staff engagement
Displays high level of critical analysis and problem-solving skills
Proficient at Power Point, Excel, Crystal Reports, and system functions critical to data extrapolation
Responsible for assisting Leads where applicable to ensure up to date Policies and Procedures
Direct work of staff, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of staff
Attends formal leadership training as identified by Manager of Imaging
Responsible for scheduling; including timecard and PTO management in payroll system, and assure appropriate staffing coverage during weekdays, weekends, and holidays
Acts as a liaison between department and clinical areas
Adheres to all corporate compliance policies and regulations
Attends management/leadership meetings
Participates in management and technical training
Conducts performance appraisals in conjunction with Manager and any assigned Leads
Provides timely and continuous staff performance counseling and on-going feedback to direct reports
Assists Manager of Imaging in developing performance appraisal goals and metrics
Responsible for maintaining and updating Diagnostic Imaging dashboard indicators (metrics) at designated locations
Facilitates Imaging Modality Value Stream Mapping on an annual basis
Develops and facilitates Diagnostic Imaging policy deployment strategies in conjunction with leads and Imaging Director
Responsible for overseeing continuous improvement in operating margin as a %25 of revenue as determined by policy deployment and annual goal setting
Responsible for workflow design, structure, and culture to improve operations in conjunction with Manager of Imaging
Performs designated department financial analyses as assigned by Manager of Imaging, including net present value, internal rate of return and payback in conjunction with Manager
Responsible for assisting leads with financial goal setting in conjunction with the Manager
Ensures maintenance of active accreditation and/or certification status of the imaging equipment under area of responsibility. This includes, but is not limited to, accreditations or certifications granted by the ACR, AIUM, MQSA and/or Washington State Dept of Health
Responsible for service recovery (customer complaints) and methodologies for documentation trending and improvement
Delegates, organizes, and trends annual physician and customer satisfaction surveys
All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous, and respectful manner toward fellow employees, physicians, and patients
Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
Performs all duties in a manner which promotes and supports the Core Values and Compact of The Polyclinic DBA Optum
Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
Frequently must follow written and oral instructions as well as complete routine tasks independently
Completes annual compliance training on HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signs Agreements
Ensures confidentiality of patient information following HIPAA guidelines and Optum PNW policies
Attends training to meet requirements of the job position and as needed or mandated by Optum PNW policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I and other state/federal regulations
Has regular and predictable attendance