About The Position

Radiology Partners is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Requirements

  • Background in Service Desk, Technical Support, Call Center, or Customer Service roles
  • Strong verbal and written communication skills with a problem-solving mindset
  • Ability to work independently in a fast-paced, continuously evolving environment
  • Proficiency in Microsoft Office Suite and ability to follow documented procedures

Nice To Haves

  • Familiarity with medical terminology, PACS, and EHR/EMR systems preferred

Responsibilities

  • Monitor imaging systems and worklists, escalating issues per established procedures
  • Ensure exam accuracy and completeness; run required operational reports
  • Communicate effectively with radiologists, physicians, and client teams
  • Handle incoming support calls and make outbound calls as needed (non-sales)
  • Perform data entry and maintain clear documentation and communication with team members

Benefits

  • Competitive benefits package – eligibility begins the month after hire with tiered options
  • Compensation reviews and career growth opportunities
  • Flexible schedules to support work-life balance
  • Generous PTO plans and paid holidays
  • Health & wellness coverage options
  • 401k benefits
  • Family planning
  • Telehealth
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