Radiology Scheduler - Work from Home | $16.00/hr | Starts 8/6/26

Carenet Health•,

13d•$16•Remote

About The Position

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Requirements

High school diploma or GED required.
Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with hands-on experience scheduling medical appointments within a healthcare organization—preferably supporting diagnostic imaging, specialty care, or multi-department scheduling is required.
Required Work From Home experience in a private, secure, and distraction-free environment while maintaining full compliance with HIPAA and company data privacy standards.
Strong verbal communication skills with the ability to demonstrate empathy, professionalism, and excellent telephone etiquette.
Demonstrated understanding of and consistent adherence to contact center performance metrics (e.g., adherence, quality, and service levels), in alignment with scorecard standards and Remote Work Agreement (RWA) expectations.
Ability to adhere to assigned schedules within program operating hours, demonstrating reliability, punctuality, and consistent attendance. Must be flexible to adjust shifts, swap coverage, and support overtime based on business needs, while maintaining timely and professional communication regarding schedule changes or absences.
Ability to manage multiple systems and tasks simultaneously in a fast-paced environment.
Strong attention to detail and ability to follow established protocols and workflows.
Demonstrated problem-solving skills and ability to research and resolve customer inquiries effectively.
Basic computer proficiency including experience with Windows-based systems and applications such as Outlook, Teams, and CRM or scheduling platforms.
Ability to type a minimum of 40 words per minute.

Nice To Haves

Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with hands-on experience scheduling medical appointments within a healthcare organization—preferably supporting diagnostic imaging, specialty care, or multi-department scheduling is required.

Responsibilities

Manage inbound and outbound patient interactions to support scheduling and coordination of diagnostic imaging services.
Schedule, reschedule, cancel, and confirm patient appointments across diagnostic imaging and specialty service lines, including but not limited to CT, MRI, mammography/bone density (DEXA), X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery and labor & delivery, radiology and nuclear medicine physician scheduling, and main call support.
Respond to patient inquiries regarding imaging services, appointment availability, preparation instructions, verifying insurance, and general service information.
Accurately document all patient interactions, appointment details, and updates in the appropriate systems and CRM platforms.
Review patient orders, referrals, and provider instructions to ensure appointments are scheduled according to established guidelines and protocols.
Navigate multiple systems simultaneously (e.g., scheduling platforms, CRM tools, and communication systems) while maintaining accuracy and efficiency.
Communicate professionally with patients, providers, and internal teams to coordinate care and resolve scheduling needs.
Demonstrate empathy, professionalism, and active listening skills while supporting patients throughout the scheduling process.
Follow established workflows, call flows, and knowledge resources when handling patient interactions and service requests.
Identify patient needs and take appropriate actions to ensure concerns are resolved, and service expectations are met.
Maintain productivity and quality standards in a fast-paced, high-volume contact center environment.
Ensure strict adherence to HIPAA regulations and all privacy and security standards.
Participate in required training programs, including modality-based training for imaging services.
Engage in coaching sessions and apply feedback to improve performance and service delivery.
Maintain consistent attendance and schedule adherence to support operational goals.
Perform other duties and responsibilities as assigned.