Radiology Scheduler | Remote

Carenet Health•,

5d•Remote

About The Position

Carenet Health is looking for individuals with an entrepreneurial spirit who are passionate about healthcare and supporting patients. This remote, work-from-home position involves interacting with patients, patient representatives, providers, and pharmacies. The Health Advisor will serve as a key point of contact within Hoag’s Centralized Patient Service Center, supporting patients with scheduling and coordination across multiple service lines including diagnostic imaging, laboratory, pulmonary, vascular, surgery, labor & delivery, and physician scheduling. The role requires delivering a compassionate, efficient, and accurate patient experience while managing high-volume inbound interactions in a remote contact center environment. Responsibilities include scheduling, rescheduling, confirming appointments, addressing patient inquiries, and documenting all interactions in accordance with client protocols, HIPAA standards, and service expectations.

Requirements

High school diploma or GED required.
Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with hands-on experience scheduling medical appointments within a healthcare organization—preferably supporting diagnostic imaging, specialty care, or multi-department scheduling is required.
Required Work From Home experience in a private, secure, and distraction-free environment while maintaining full compliance with HIPAA and company data privacy standards.
Strong verbal communication skills with the ability to demonstrate empathy, professionalism, and excellent telephone etiquette.
Demonstrated understanding of and consistent adherence to contact center performance metrics (e.g., adherence, quality, and service levels), in alignment with scorecard standards and Remote Work Agreement (RWA) expectations.
Ability to adhere to assigned schedules within program operating hours, demonstrating reliability, punctuality, and consistent attendance. Must be flexible to adjust shifts, swap coverage, and support overtime based on business needs, while maintaining timely and professional communication regarding schedule changes or absences.
Ability to manage multiple systems and tasks simultaneously in a fast-paced environment.
Strong attention to detail and ability to follow established protocols and workflows.
Demonstrated problem-solving skills and ability to research and resolve customer inquiries effectively.
Basic computer proficiency including experience with Windows-based systems and applications such as Outlook, Teams, and CRM or scheduling platforms.
Ability to type a minimum of 40 words per minute.
Flexibility to work assigned schedules, including evenings, weekends, or holidays as required

Responsibilities

Manage inbound and outbound patient interactions to support scheduling and coordination of diagnostic imaging services.
Schedule, reschedule, cancel, and confirm patient appointments across diagnostic imaging and specialty service lines, including but not limited to CT, MRI, mammography/bone density (DEXA), X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery and labor & delivery, radiology and nuclear medicine physician scheduling, and main call support.
Respond to patient inquiries regarding imaging services, appointment availability, preparation instructions, verifying insurance, and general service information.
Accurately document all patient interactions, appointment details, and updates in the appropriate systems and CRM platforms.
Review patient orders, referrals, and provider instructions to ensure appointments are scheduled according to established guidelines and protocols.
Navigate multiple systems simultaneously (e.g., scheduling platforms, CRM tools, and communication systems) while maintaining accuracy and efficiency.
Communicate professionally with patients, providers, and internal teams to coordinate care and resolve scheduling needs.
Demonstrate empathy, professionalism, and active listening skills while supporting patients throughout the scheduling process.
Follow established workflows, call flows, and knowledge resources when handling patient interactions and service requests.
Identify patient needs and take appropriate actions to ensure concerns are resolved, and service expectations are met.
Maintain productivity and quality standards in a fast-paced, high-volume contact center environment.
Ensure strict adherence to HIPAA regulations and all privacy and security standards.
Participate in required training programs, including modality-based training for imaging services.
Engage in coaching sessions and apply feedback to improve performance and service delivery.
Maintain consistent attendance and schedule adherence to support operational goals.
Perform other duties and responsibilities as assigned.