Radiology Scheduler - Work from Home | $16.00/hr | Starts 6/4/26

Carenet Health•,

1d•Remote

About The Position

Carenet Health is seeking passionate, empathetic, and patient-focused individuals for a remote, work-from-home Radiology Scheduler position. This role is ideal for those who enjoy interacting with patients, patient representatives, providers, and pharmacies, and have a strong interest in healthcare. The company fosters collaboration, creativity, and innovation, offering opportunities for growth through trust, opportunity, and accountability. This position requires an entrepreneurial spirit and a commitment to delivering market-leading performance.

Requirements

High School diploma or GED required.
Minimum of six (6) months of experience in a Work from Home customer service, scheduling, healthcare, & call center environment required.
Understanding of and compliance with contact center performance metrics (e.g., adherence, quality, attendance, service levels).
Ability to type at least 35–40 words per minute.
Proficiency with Windows based systems and Microsoft Outlook, Word, and Excel.
Experience or ability to learn multiple systems simultaneously, including CRM, scheduling platforms, and client specific tools.
Strong problem solving, multitasking, organizational, and communication skills.
Ability to accept and implement feedback and adapt to change.
Flexibility to work assigned schedules, including evenings, weekends, or holidays as required.

Nice To Haves

Working knowledge of medical terminology and healthcare processes is preferred.

Responsibilities

Under general supervision, provide compassionate, accurate, and timely support to patients by scheduling, confirming, canceling, and rescheduling radiology appointments across multiple imaging modalities.
Serve as a primary point of contact for patient imaging needs within a high-volume contact center environment, requiring efficiency, strong critical thinking, and attention to detail while managing complex, high touch interactions and adhering to healthcare protocols.
Handle complex patient interactions requiring independent reasoning, prioritization, and problem solving within defined workflows and escalation guidelines.
Schedule, confirm, cancel, and reschedule radiology appointments across multiple modalities, including Mammography / Breast Imaging, MRI, CT, Ultrasound, DEXA, Fluoroscopy, and other related imaging services.
Accurately document all patient interactions, updates, and outcomes simultaneously in designated CRM and scheduling systems.
Serve as a knowledge resource for patients by addressing questions related to imaging procedures, preparation instructions, provider orders, and general radiology information.
Demonstrate professionalism, empathy, and accuracy in all interactions, including those involving sensitive medical or insurance information.
Confirm and document insurance information according to established guidelines and client protocols.
Review and validate imaging orders and recommendations; coordinate with providers and clinical partners as needed.
Make outbound calls to schedule, follow up, or resolve imaging appointment needs.
Comply with HIPAA, confidentiality requirements, call center metrics, and organizational policies at all times.
Participate in regular coaching, quality reviews, and performance improvement activities.
Remain flexible to support varying clients, departments, or workflows based on business needs.
Perform additional duties as assigned.