Radiology - Receptionist - Temporary
Murfreesboro Medical Clinic & SurgiCenter•Murfreesboro, TN
•Onsite
About The Position
The Patient Experience Associate provides front-line support to patients and care teams by delivering exceptional customer service and performing a variety of administrative and clerical functions. This role supports the full patient journey, including check-in, scheduling, and check-out activities, while ensuring an efficient, accurate, and positive patient experience through teamwork and adherence to organizational policies.
Requirements
- High School diploma or equivalent required
- Strong customer service and interpersonal skills
- Effective communication with patients, providers, and team members
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- Professional, compassionate, and detail-oriented approach to work
- Ability to remain calm and effective under pressure
- Proficiency with computer systems and office technology
- Strict adherence to confidentiality and data privacy standards
Nice To Haves
- Previous healthcare or customer service experience preferred
Responsibilities
- Greet patients, visitors, and incoming calls in a courteous, professional, and timely manner while serving as a positive representative of the organization
- Provide prompt, efficient, and compassionate service to ensure an exceptional patient experience
- Schedule, confirm, reschedule, and coordinate patient appointments while maintaining accurate provider schedules
- Utilize electronic intake tools and assist patients with check-in and onboarding processes
- Screen and route calls, messages, and inquiries to appropriate staff in a timely manner
- Collect and verify demographic, insurance, and referral information to ensure accurate registration and billing
- Prepare and process patient forms, visit documentation, and related administrative materials
- Collect co-payments, deductibles, and outstanding balances and accurately process payments, receipts, and daily deposits
- Maintain proper cash handling procedures and balance transactions daily
- Support daily clinic operations through administrative tasks, email communication, and general office upkeep
- Collaborate effectively with clinical and non-clinical staff to ensure efficient patient flow and operations
- Adhere to all HIPAA, OSHA, and organizational policies while demonstrating flexibility and a team-based approach to care
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
