Radiology Patient Scheduling Representative
T2Group•Baton Rouge, LA
•Remote
About The Position
We are seeking full-time Radiology Patient Scheduling Representatives to support a leading healthcare organization. In this role, you will coordinate patient scheduling for diagnostic imaging services including MRI, CT, Ultrasound, X-Ray, Mammography, Nuclear Medicine, and other radiology procedures. You will play a critical role in ensuring patients receive timely access to care while providing a positive and compassionate scheduling experience. Prerequisites for employment include a clear Background Check and Medicare Fraud Check.
Requirements
- High School Diploma or GED required
- Must have experience using Epic EMR/EHR
- Ability to navigate Epic scheduling, registration, and patient access workflows
- Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic
- Strong attention to detail and commitment to accuracy
- Excellent verbal, written, and interpersonal communication skills
- Ability to maintain strict confidentiality and handle sensitive patient information
- Comfortable working in multiple software applications and electronic medical record systems
- Proficient with Microsoft Office applications including Outlook, Word, and Excel
- Ability to work independently in a remote environment
- Flexible, adaptable, and able to thrive in a fast-paced healthcare setting
- Strong work ethic, reliability, and commitment to outstanding patient service
- High-speed, reliable internet connection required
- Employees must maintain a professional, distraction-free home office environment
Nice To Haves
- Associate's or Bachelor's Degree preferred
- 1-3 years of healthcare scheduling, patient access, call center, medical office, or customer service experience preferred
- Prior radiology scheduling experience highly preferred
- Familiarity with medical terminology and diagnostic imaging procedures preferred
Responsibilities
- Schedule patients for radiology and diagnostic imaging procedures in accordance with physician orders and departmental protocols
- Review imaging orders for completeness and accuracy prior to scheduling
- Obtain and verify patient demographic, insurance, and registration information
- Answer inbound calls from patients, physician offices, and healthcare providers regarding imaging appointments
- Educate patients regarding preparation instructions, required documentation, arrival times, and procedure expectations
- Coordinate appointment scheduling based on modality availability, provider requirements, and patient needs
- Verify insurance coverage and obtain authorization information when required
- Accurately document scheduling activities and patient interactions within designated systems
- Adhere to HIPAA, HITECH, and organizational confidentiality standards
- Provide professional, compassionate, and patient-centered service during every interaction
- Meet productivity, quality, and customer service expectations in a fast-paced call center environment
- Available to work shifts between 8:00 AM and 7:00 PM EST as needed
Benefits
- Opportunity to gain valuable healthcare and radiology scheduling experience
- Potential for long-term employment based on client needs and performance
- Extensive training and professional development opportunities
- Remote work environment
- Positive team culture and supportive leadership
- Meaningful work that directly impacts patient access to care
- Benefits and 401-k available for eligible employees
- Company-provided equipment supplied
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
