Radiology IT Support Specialist

Gonzaba Medical Group•San Antonio, TX

28d•Onsite

About The Position

Reporting to the Director of Information Technology, the Radiology IT Support Specialist serves as the primary liaison between Radiology Operations and Information Technology to support imaging operations. This role is responsible for the management, maintenance, support, and optimization of the Picture Archiving and Communication System (PACS), Radiology Information System (RIS), and related imaging systems while ensuring efficient workflow, system functionality, image integrity, and connectivity across imaging modalities, radiologists, providers, and external systems. Additionally, this role also provides general technical support, troubleshooting, and training to employees.

Requirements

Minimum 3-5 years of radiology operations experience preferred.
Experience supporting teleradiology workflows and remote reading environments preferred.
Experience with radiology imaging systems and modalities.
Excellent communication, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Strong knowledge of PACS, RIS, DICOM, HL7, and imaging workflows.
Knowledge of healthcare IT infrastructure, networking, and troubleshooting.

Nice To Haves

Associate’s or Bachelor’s Degree in Radiologic Technology, Healthcare Informatics, Information Systems, or related field preferred.
Registered Radiologic Technologist (ARRT) preferred
Experience with GE PACS, MedQ, PowerScribe, Athena, or similar systems preferred.

Responsibilities

Manage and maintain PACS, RIS, and associated imaging systems by monitoring system performance, connectivity, and image workflow.
Support imaging workflow for all radiology modalities including CT, MRI, Ultrasound, Mammography, X-ray, Nuclear Medicine, and Interventional Radiology.
Troubleshoot PACS/RIS issues including image routing, worklists, interfaces, and user access.
Support DICOM, HL7, and interface connectivity between modalities and systems.
Provides general IT support including troubleshooting services and employee training on computer hardware, software, and other equipment.
Must be able to follow, implement, and create detailed instructions.
Must be able to independently travel throughout the day from site to site.
Maintain HIPAA compliance and patient confidentiality standards.
Perform other duties as assigned.
Coordinate system upgrades, patches, and maintenance with vendors and IT.
Provide operational support to radiologists, technologists, and clinical staff.
Monitor IT ticket queues, resolve assigned issues according to departmental requirements, and maintain accurate documentation of support activities.
Train staff on PACS/RIS system functionality.
Develop user guides, workflow documentation, and training materials.
Works with the IT support team, both internal and contracted, to support deployment, monitoring, maintenance, and upgrades of any radiology software and hardware.