IT Support Specialist

Educational Services.•Scottsdale, AZ

6d•Onsite

About The Position

ESI, the leading provider of educational staffing solutions in Arizona, is seeking an entry-level, part-time IT Support Specialist, who will support the day-to-day operations of our IT department. In this role, you will be the first point of contact for corporate employees’ technology questions and issues in our all-Mac environment. It is ideal for someone early in their IT career who is dependable, organized, service-oriented, and enjoys helping others in a collaborative, family-oriented setting.

Requirements

High school diploma or GED
Basic understanding of computer systems, office technology, and troubleshooting concepts
Hands-on experience with macOS and Apple computers and peripherals, with a willingness to keep learning as our environment evolves
Strong customer service orientation with excellent written and verbal communication skills
Detail-oriented, professional, patient, and dependable, with a positive, team-oriented mindset
Able to prioritize, manage multiple responsibilities, and stay composed under pressure in a fast-paced, ever-changing environment
Familiarity with help desk or ticketing systems
Proficiency in Microsoft Word, Excel, and Outlook
Ability to learn, use, and support multiple software systems, including through hands-on, on-the-job training
Maintains a high level of professionalism and confidentiality, using sound judgment
Must have reliable transportation for daily office commute
Must pass a background check

Nice To Haves

Associate degree or coursework in Information Technology, Business Administration, or related field preferred
Some IT or help desk exposure preferred, including internships, coursework, or prior support experience

Responsibilities

Serve as the first point of contact for corporate employees' technology questions, logging, tracking, and resolving support tickets through the electronic ticketing system, email, phone, and RingCentral chat, and following up on open items until they are resolved
Troubleshoot common hardware, software, and account issues, escalating more complex problems to the Director of IT
Coordinate equipment distribution, returns, replacements, and repairs, and keep inventory and software records accurate and up to date
Assist with onboarding and offboarding, including account setup, password reset coordination, equipment preparation, and access documentation
Track IT projects and tasks, monitoring status and following up on action items to keep work moving
Prepare and maintain IT-related documentation while protecting the confidentiality of sensitive employee and company information
Work collaboratively across departments and support special projects and other duties as assigned