Radiology Imaging Support Specialist - PRN/POOL

Orlando Health•Orlando, FL

3d•Onsite

About The Position

The Radiology Imaging Support Specialist is responsible for accessing, managing, distributing, and inputting radiology images, orders, and data for all our customers and maintains customer service in radiology waiting areas. This role requires effective and accurate utilization of all Corporate Radiology computer systems, receiving outpatients, ensuring prescription validity, inputting HIS system orders, and providing comfort during wait times. The specialist will also handle importing/exporting images, opening/reading/burning images to CD, and performing data integrity checks. A thorough understanding of policies, system problem resolution, downtime processes, and departmental/hospital systems is essential. Strong communication, a positive attitude, professional demeanor, and adherence to HIPAA regulations are expected. The role may involve team leadership, training, and participation in technology-related sessions. Compliance with Orlando Health's mission, policies, and attendance standards is required.

Requirements

High school graduate or equivalent.
Two (2) years of clerical or customer service experience.

Responsibilities

Utilizes all Corporate Radiology computer systems effectively and accurately.
Receives outpatients to the Imaging Department, ensures the validity of prescriptions, inputs HIS system orders, and assures comfort during the wait time.
Imports and exports images as needed according to OH guidelines.
Opens, reads, and burns images to a CD for patient or physician release.
Performs data integrity and validation of transferred/copied images to ensure no data loss has occurred.
Learns and maintains proficiency in all existing and new image and data retrieval and distribution medians such as HIS, PACS, CR and Image Workstations.
Maintains thorough knowledge of policies, system problem resolution techniques, and system downtime processes.
Understands departments and hospital systems and operations, how they correlate and interface to other services and systems provided by OH and other facilities, and the impact on our customers.
Communicates effectively, openly, and encourages conflict resolution within the team.
Demonstrates a positive attitude, professional appearance, and demeanor, and communicates effectively with the customer to meet and exceed customer satisfaction.
Understands HIPAA regulations and applies these concepts as they relate to the exchange of confidential information.
Assumes the role of a team leader as necessary to ensure continuous workflow and team cohesiveness.
May be required to participate in training sessions and/or workshops related to technology changes and/or new innovations. May be responsible for training others on these advancements.
Adheres to Orlando Health’s mission statement and strategic imperatives.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state,and local standards.
Maintains compliance with all Orlando Health policies and procedures, department guidelines and education requirements.