Radioology Concierge - Scottsdale, AZ

Parking Management Company•Scottsdale, AZ

5h•Onsite

About The Position

The Guest Services Attendant serves as a front-line ambassador within the hospital, delivering exceptional customer service while supporting patient safety, communication, and operational flow. This role ensures a welcoming and secure environment for patients, visitors, and staff, while also supporting administrative and communication functions including inbound call handling, coordination with radiology teams, and monitoring operational workflows.

Requirements

Strong customer service and interpersonal skills with a hospitality-focused mindset
Ability to communicate clearly and professionally in high-pressure environments
Strong attention to detail and ability to follow healthcare protocols
Ability to multitask and manage both in-person and phone-based interactions
Basic understanding of healthcare compliance standards (HIPAA, EMTALA preferred)
High School Diploma or GED required
Ability to work in a fast-paced hospital environment
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.

Nice To Haves

Previous customer service, healthcare, or administrative experience preferred
Experience handling phone systems or call coordination is a plus

Responsibilities

Greet all patients, visitors, and staff with a friendly, professional demeanor
Provide wayfinding assistance and answer general inquiries
Assist with hospital registration processes as needed
Support patient needs including wheelchair assistance and coordination with nursing staff
Ensure compliance with hospital health protocols, including face coverings when required
Screen individuals for COVID-19, flu symptoms, or other health concerns as applicable
Enforce visitor policies and location-specific access restrictions
Maintain awareness of and adhere to HIPAA and EMTALA regulations
Handle inbound calls and direct inquiries to appropriate departments
Handle all communications with patient confidentiality
Facilitate communication between radiologists, medical staff, and technologists
Operate paging systems and support internal communication workflows
Monitor radiology or departmental worklists and escalate issues as needed
Report IT or system-related issues impacting radiology or operational flow
Maintain a clean, safe, and sanitized workspace, including front desk areas and equipment (e.g., wheelchairs)
Support administrative tasks and assist hospital leadership as needed
Ensure a professional and organized front desk environment at all times
Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.