Radiology Clinical Applications Manager - REMOTE

NTT DATA Services•Frisco, TX

1d•$111,172 - $205,875•Remote

About The Position

We are seeking an experienced Radiology Clinical Applications Manager to lead the support, administration, operational management, and continuous improvement of enterprise Radiology applications and imaging environments across a large, multi-site healthcare organization. The Radiology Manager will be responsible for leading a team of Radiology Clinical Application Support professionals supporting mission-critical PACS, VNA, diagnostic workstations, advanced visualization platforms, reporting solutions, image-sharing applications, and associated Radiology workflows. The ideal candidate will combine strong Radiology IT domain expertise with people management and service delivery leadership. The candidate should have an in-depth understanding of PACS/RIS workflows, DICOM, HL7, modality connectivity, enterprise imaging architecture, diagnostic workstations, and integrations with EMR/EHR platforms. This role will serve as a key liaison between radiologists, physicians, technologists, clinical stakeholders, application support teams, infrastructure teams, vendors, and IT leadership to ensure high availability, performance, and reliability of systems supporting patient care.

Requirements

15+ years of Healthcare IT / Radiology Informatics / Clinical Application experience.
8+ years of team leadership, technical leadership, application management, or service delivery management experience.
Demonstrated experience managing or leading enterprise Radiology/PACS support teams.
Experience supporting large, multi-site hospital or integrated healthcare environments.
Strong understanding of clinical support models and the criticality of Radiology systems to patient care.
Strong knowledge and practical experience with PACS Administration, VNA, DICOM protocols and routing, HL7 integrations, RIS/PACS workflow management, Modality Worklists, Image lifecycle management, Enterprise imaging, Diagnostic workstations, Image exchange workflows, and Advanced visualization platforms.
Strong experience supporting and/or managing teams responsible for enterprise Radiology applications.
Strong understanding of workflows and connectivity associated with CT, MRI, Ultrasound, Nuclear Medicine, Digital Radiography / X-ray, Mammography, and Other enterprise imaging modalities.
10+ Years of experience with DICOM, HL7 – ADT, ORM, ORU, RIS/PACS integrations, EMR/EHR integrations, Interface engines, TCP/IP networking fundamentals, VPN and secure data exchange, Healthcare interoperability standards, Modality/device connectivity, and Enterprise image exchange.
Strong people leadership and team management capabilities.
Experience managing geographically distributed and/or onshore/offshore support teams.
Ability to lead technical resources supporting complex clinical applications.
Strong incident and escalation management skills.
Ability to prioritize competing operational and clinical demands.
Strong vendor and stakeholder management experience.
Excellent written and verbal communication skills.
Ability to communicate technical issues clearly to both technical and non-technical stakeholders.
Strong analytical, decision-making, and problem-solving capabilities.
Experience with SLA/KPI management and operational reporting.
Ability to manage high-severity incidents in time-sensitive clinical environments.
Strong focus on patient-care impact, service availability, and operational excellence.

Nice To Haves

Experience with multiple applications from the following portfolio is highly preferred: Visage, PowerScribe, Laurel Bridge / Compass.
Bachelor's Degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or related field.
Experience leading Radiology Clinical Application teams within a hospital, health system, or large healthcare provider.
Strong understanding of enterprise PACS and imaging architecture.
Experience with Visage, PowerScribe, and Laurel Bridge/Compass is highly preferred.
Experience with Epic Radiant and Radiology-related Epic integrations is preferred.
Strong knowledge of DICOM and HL7 clinical workflows.
Experience with enterprise application migrations and PACS modernization initiatives.
Experience managing application vendors and third-party service providers.
Experience supporting cloud-based imaging platforms and enterprise imaging transformation initiatives.
ITIL certification or practical ITIL Service Management experience is preferred.

Responsibilities

Lead and manage the Radiology Clinical Applications Support team responsible for L2/L3 support of enterprise imaging applications.
Provide technical and operational leadership across Radiology application support activities.
Establish team priorities, workload assignments, escalation paths, and support coverage for mission-critical applications.
Ensure incidents, service requests, problems, and changes are managed within established SLA and operational targets.
Provide guidance to team members on complex Radiology application and workflow issues.
Ensure appropriate support coverage for critical clinical systems and workflows.
Mentor and develop team members to strengthen application, workflow, and troubleshooting capabilities.
Identify skill gaps and develop cross-training and knowledge-transfer plans across the Radiology application portfolio.
Provide technical oversight for enterprise PACS, VNA, and Radiology imaging environments.
Ensure reliable image acquisition, storage, retrieval, interpretation, and distribution across hospitals and clinical locations.
Oversee DICOM routing, Modality Worklists, Image lifecycle management, Image archiving and retrieval, Study reconciliation, Image distribution, and Modality onboarding and connectivity.
Provide oversight and coordination for PACS upgrades, migrations, configuration changes, patching, and maintenance activities.
Ensure appropriate operational procedures are established for system downtime, recovery, and business continuity.
Maintain a strong understanding of end-to-end Radiology clinical workflows and application dependencies.
Ensure interoperability across PACS, VNA, RIS, EMR/EHR, Radiology reporting platforms, Modalities, Diagnostic workstations, Advanced visualization applications, and Image exchange platforms.
Provide technical oversight for DICOM and HL7 integrations.
Ensure the team can troubleshoot HL7 workflows including ADT, ORM, and ORU message flows.
Oversee resolution of issues involving Patient/order information, Modality Worklists, Exam routing, Study reconciliation, Image availability, Reporting workflows, Image distribution, and Patient/study matching.
Own and oversee escalated incidents impacting critical Radiology applications and clinical workflows.
Provide leadership during Priority 1/Priority 2 and other major production incidents.
Coordinate multidisciplinary troubleshooting involving Clinical Applications, Network, Server, Database, Interface, Desktop, Security, and vendor teams.
Ensure the Radiology application team performs appropriate application and clinical workflow analysis before or while engaging dependent technical teams.
Drive Root Cause Analysis (RCA) for recurring and high-impact incidents.
Track corrective and preventive actions through completion.
Analyze incident trends and identify opportunities to improve application stability and support effectiveness.
Ensure effective communication with clinical and IT stakeholders during major incidents.
Provide operational oversight for advanced visualization and post-processing applications.
Ensure appropriate support for Radiology specialty imaging workflows and associated applications.
Work with radiologists and clinical stakeholders to identify workflow optimization opportunities.
Coordinate with vendors and technical teams to resolve complex visualization, processing, rendering, and integration issues.
Oversee support for Radiology diagnostic workstations, enterprise viewers, web viewers, and zero-footprint viewing solutions.
Ensure the team has a strong understanding of general diagnostic workstation hardware and software.
Coordinate troubleshooting of Workstation performance, Image rendering issues, Display and accessibility problems, Viewer connectivity, Application performance, and Hardware and peripheral issues.
Work with desktop and infrastructure teams to ensure diagnostic workstations meet clinical and application requirements.
Serve as a primary point of contact for Radiology application vendors and key clinical stakeholders.
Build strong working relationships with radiologists, physicians, technologists, nurses, operational leaders, and IT teams.
Manage vendor escalations and ensure timely resolution of critical application issues.
Participate in vendor service reviews and monitor outstanding technical issues.
Coordinate vendor involvement for upgrades, implementations, migrations, patches, and complex troubleshooting.
Translate clinical and operational requirements into actionable technology and support plans.
Communicate application risks, outages, planned changes, and operational issues to appropriate stakeholders.
Manage overall service delivery for the Radiology Clinical Applications portfolio.
Monitor and report on operational metrics including SLA performance, Incident volumes, Aging tickets, Major incidents, Problem records, Application availability, Change success rates, Recurring issues, and Customer satisfaction.
Conduct regular operational and service review meetings.
Identify opportunities for automation, process improvement, and support optimization.
Ensure adherence to ITIL processes for Incident, Problem, Change, Request, and Knowledge Management.
Maintain appropriate application documentation, support procedures, knowledge articles, escalation matrices, and runbooks.
Provide leadership and oversight for application upgrades, releases, patches, migrations, and implementations.
Coordinate application testing and validation with technical teams, vendors, and clinical users.
Evaluate production risks and dependencies associated with application changes.
Ensure appropriate change management and clinical validation processes are followed.
Support application lifecycle planning and technology roadmap discussions.
Participate in enterprise imaging modernization and transformation initiatives.