Radiology Aide I

UnitedHealth Group•Chelmsford, MA

12d•$16 - $29•Onsite

About The Position

Under direction, delivers excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the radiology department. Able to work independently by demonstrating a high level of competence in all support roles. Works to improve radiology clinical and clerical operations through coordination of contact between technologists, patients and referrals outside the unit. Schedule: FT, 36 hrs. Monday – Friday, will be working day shift. Schedule to be determined by manager upon hire. Location: 228 Billerica Rd. Chelmsford, MA

Requirements

High School Diploma / GED
6+ months of customer service or healthcare experience
Basic proficiency with computer applications
Strong interpersonal, customer service, time management, computer and organizational skills required.

Nice To Haves

Experience in radiology/imaging department
Previous experience in a job requiring the ability to multi-task and prioritize activities preferred.
Familiarity with medical terminology preferred.
Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience preferred.

Responsibilities

Helps manage patient flow, access, and scheduling for technologists to optimize patient appointment availability.
Helps determine urgency and priority of emergent add on exams.
Schedules appointments for patients optimizing patient appointment availability.
Assists patients with referral processing and communication with other departments.
Performs outreach to patients for appropriate follow-up appointments.
Determines urgency and priority of patient appointments.
Appropriately schedules exams/procedures accordingly.
Verifies patient insurance coverage, demographic information, ordering clinicians
Makes appointment reminder phone calls as needed.
Processes patient requests for copies of images/CD in accordance with Atrius’ standard for release of patient information.
Manages the patient flow within the department by adhering to the department check-in process.
Monitors referral/work queue reports and provides necessary outreach for all open active referrals.
Closes referrals when appropriate.
May be required to monitors scheduling requests and schedules appointment requests accordingly.
May assist with the checkout function, and appropriately booking follow up appointments per department guidelines.
Perform image sharing functions including but not limited to: assuring availability of radiographs for medical appointments, coordinating previous imaging acquisition from other institutions and assisting in downloading of CD’s to patients EMR/PACS.
Utilizes the Radiology Information System to verify and maintain correct demographic information in PACS.
Appropriately tracks internal as well as external facility images that enter and leave the department per department policies.
Assists in the communication of results to outside providers by faxing and/or routing per department protocol
Ensures that waiting room is maintained and orderly.
Assists with training and orientation of new radiology support staff.
Provides back-up coverage for other support staff as needed.
Assists in resolving minor patients concerns and complaints as appropriate.
Performs other duties as assigned.
Accesses only the minimum necessary protected health information (PHI) for the performance of job duties.
Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access.
Complies with all Atrius Health and departmental privacy policies, procedures and protocols.
Follows HIPAA privacy guidelines without deviation when handling protected health information.