About The Position

The Radiologic Technologist & Medical Support Specialist performs routine x-ray examinations in accordance with Concentra policies, practices, procedures, and applicable regulations under the direct supervision of the treating clinician. The role also supports other areas of the facility and provides efficient, accurate one-on-one patient care in a fast-paced environment. The position is focused on delivering quality clinical care and a positive patient experience.

Requirements

  • High school diploma or GED.
  • Graduation from an accredited school of radiologic technology.
  • Applicable state certification for the state of employment.
  • Active, valid certification and registration with the American Registry of Radiologic Technologists (ARRT).
  • CPR/First Aid certification.
  • Customarily at least six months of medical assistant experience, with knowledge of medical procedures and terminology.
  • Ability to make decisions and solve problems using logic, identify key facts, explore alternatives, and propose quality solutions.
  • Strong customer service skills and ability to interact tactfully and professionally.
  • Ability to handle sensitive and confidential information in accordance with HIPAA, federal and state laws, and company policies.
  • Clear, professional verbal and written communication skills.
  • Teamwork orientation and ability to maintain working relationships with colleagues at all levels.
  • Participation in initial and ongoing training and completion of certifications required for Medical Support Specialists.
  • Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into systems and applications.

Nice To Haves

  • Working knowledge of state-specific occupational medicine requirements.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures; escort them to dressing and x-ray rooms, explain procedures, provide instructions, and assist with positioning.
  • Operate radiologic equipment and take x-rays according to examination specifications and established requirements and regulations.
  • Observe patients during x-ray exams to support their safety, comfort, and care; use radiation safety measures and protective devices.
  • Keep radiologic equipment in working order, report malfunctions, and perform calibration, quality assurance, quality control, and record keeping.
  • Follow Radiology workflows and ensure reports are correctly transferred to the EMR; complete required documentation for x-ray visits.
  • Perform DOT and non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and perform requested or required ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing, as permitted by state regulations.
  • Perform rapid screening tests and assist providers during examinations and treatment.
  • Perform routine medical procedures ordered by the treating clinician and triage emergent patients as needed.
  • Prepare and assist the clinician with procedure setup and injury care; apply ordered bandages, dressings, and splints; dispense medications and DME as permitted by state regulations.
  • Complete quality assurance activities on equipment, medical devices, and testing processes.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms; operate and maintain medical devices and equipment, including calibration and record keeping.
  • Notify a supervisor of equipment problems, supply needs, or facility issues.
  • Assist with patient flow and volume in partnership with center leadership, and keep patients informed of expected wait times.
  • Perform clerical tasks associated with patient care and record keeping, including greeting patients, obtaining authorization, check-in and checkout, answering calls, and distributing employer results or paperwork.
  • Ensure documentation is accurate and follow HIPAA guidelines and safety rules.
  • Attend staff meetings or huddles as required, maintain a neat and orderly facility, and complete applicable training, including monthly clinical competency training.
  • Obtain required Medical Support Specialist certifications, including drug screen collection, breath alcohol certification, and hair and oral fluids collection.

Benefits

  • 401(k) retirement plan with employer match
  • Medical insurance
  • Vision insurance
  • Prescription coverage
  • Telehealth
  • Dental insurance
  • Life insurance
  • Disability insurance
  • Paid time off
  • Extended illness days
  • Colleague referral bonus program
  • Tuition reimbursement
  • Commuter benefits
  • Dependent care spending account
  • Employee discounts
  • $7,500 sign-on bonus
  • Relocation bonus
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