Intermittent Radio Dispatcher PN 20045853

State of Ohio • Massillon, OH

5d • Onsite

About The Position

The State of Ohio is a drug-free workplace. This position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39). The Ohio Department of Behavioral Health (DBH) strives to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders. DBH employs over 2,800 dedicated employees across six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio's prison systems, and the central office. DBH Values include being Service-Oriented, Collaborative, Value Driven, Innovative, and having a Strong Sense of Urgency. The team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio. DBH is proud to be an Ohio Recovery Friendly Workplace, committed to supporting the health and well-being of all employees, including those in recovery. They foster an inclusive, stigma-free environment where individuals impacted by mental health and substance use challenges are valued, supported, and empowered to thrive. Their workplace culture promotes wellness, second-chance hiring, and recovery-informed policies.

Requirements

• Formal education that includes reading, writing & speaking English.
• The equivalent of Minimum Class Qualification For Employment.
• Primary Job Skill: Radio Dispatcher, Switchboard Operator
• Technical Skills: Communications, Behavioral Health
• Professional Skills: Attention to Detail, Customer Focus, Responsiveness, Verbal Communication, Teamwork
• Official transcripts are required for all post-secondary education, coursework, or degrees listed on the application. Applicants must submit an official transcript before receiving a formal employment offer. Failure to provide transcripts within five (5) business days of the request will result in disqualification from further consideration. Transcripts printed from the institution’s website will not be accepted.
• DBH reserves the right to evaluate the academic validity of the degree-granting institution.

Responsibilities

• Maintain effective communications by transmitting radio communication for Heartland Behavioral Healthcare (HBH) personnel, including Police Officers, Doctors, Nurses, Safety Officer, Ambulance Driver, and Maintenance.
• Dispatch personnel and equipment as events occur, relay & clarify information for personnel.
• Operate in-house overhead paging system; monitor all alarms (e.g., fire, pharmacy, weather).
• Operate VOIP equipment: answer & extend all incoming telephone traffic.
• Maintain logs & records, both written and computer generated, regarding staff & patient movement as well as own work performed.
• Greet/provide directions both in person and on the phone to visitors, visiting dignitaries, delivery personnel, etc.
• Write & issue visitor passes and tags to patient visitors.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED