Race Day Support Associate

New York Road Runners•New York, NY

7d•Onsite

About The Position

New York Road Runners (NYRR) is seeking a Race Day Support Associate to assist with various aspects of event operations. This role involves managing race bibs and premiums, supporting event setup and breakdown, and providing excellent customer service to runners and spectators. The associate will act as a brand ambassador, creating a positive and fun experience while upholding NYRR's core values. This position requires flexibility, a strong work ethic, and a passion for running and community events.

Requirements

Minimum of 1 year Customer Service experience.
Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook).
Strong attention to detail.
Excellent written and verbal communication skills.
Punctual and dependable with a strong work ethic.
Must be flexible, proactive, and able to adapt to changing race day needs.
Passion for NYRR, community events, fitness, or running culture.
Candidate should be organized team player with a personable manner, excellent customer service and problem-solving skills, and should have the ability to work with a diverse group of staff and participants.
Must be self-motivated, results oriented; ability to manage multiple priorities and deadlines.
Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
Must be able to lift up to 25 lbs.
Must be available to work at least 90% of scheduled race days in each calendar quarter.
Flexibility for weekend and holiday events is essential as race days typically occur on weekends and include early mornings.
Shift start times vary and can be as early as 4am.

Nice To Haves

Prior event, race day or fitness experience is a plus but not required.
Multi-lingual skills a plus.

Responsibilities

Assign race bibs using NYRR registration system and distribute race premiums at weekly races.
Assist with event set-up and break down the bib & premiums assignment station.
Attend day and evening week/weekend events as necessary to assist with all customer-service-related issues and inquiries.
Work with event staff when needed to ensure all customer inquiries are answered and each runner is satisfied.
Engage with runners and spectators and provide accurate information about the specific event and New York Road Runners.
Be a brand ambassador and create a fun experience through positive runner interactions.
Demonstrate passion and commitment to the NYRR brand and core values: vision, excellence, teamwork, passion, innovation, challenge.