Race Day Support Associate

New York Road Runners•New York, NY

5d•Onsite

About The Position

New York Road Runners (NYRR) is seeking a Race Day Support Associate to assist with various aspects of race day operations. This role involves assigning race bibs, distributing race premiums, setting up and breaking down event stations, and providing excellent customer service to runners and spectators. The associate will act as a brand ambassador, creating a positive and fun experience while demonstrating passion for the NYRR brand and its core values. This position requires flexibility to work a significant portion of scheduled race days, including weekends and holidays, with potentially early morning starts.

Requirements

Minimum of 1 year Customer Service experience
Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
Strong attention to detail
Excellent written and verbal communication skills
Punctual and dependable with a strong work ethic
Must be flexible, proactive, and able to adapt to changing race day needs
Passion for NYRR, community events, fitness, or running culture
Candidate should be organized team player with a personable manner, excellent customer service and problem-solving skills, and should have the ability to work with a diverse group of staff and participants
Must be self-motivated, results oriented; ability to manage multiple priorities and deadlines
Any combination of education, training or experience that provides the required knowledge, skills, and abilities
Must be able to lift up to 25 lbs
Must be available to work at least 90% of scheduled race days in each calendar quarter
Flexibility for weekend and holiday events is essential as race days typically occur on weekends and include early mornings
Shift start times vary and can be as early as 4am

Nice To Haves

Prior event, race day or fitness experience is a plus but not required
Multi-lingual skills a plus

Responsibilities

Assign race bibs using NYRR registration system and distribute race premiums at weekly races
Assist with event set-up and break down the bib & premiums assignment station
Attend day and evening week/weekend events as necessary to assist with all customer-service-related issues and inquiries
Work with event staff when needed to ensure all customer inquiries are answered and each runner is satisfied
Engage with runners and spectators and provide accurate information about the specific event and New York Road Runners
Be a brand ambassador! Create a fun experience through positive runner interactions
Demonstrate passion and commitment to the NYRR brand and core values: vision, excellence, teamwork, passion, innovation, challenge