RAC collections specialist

Truist Bank•Tempe, AZ

2d•Onsite

About The Position

The RAC collections specialist will collect delinquent accounts according to agreed-upon collection strategies while adhering to all collection policies, procedures, and guidelines. The role requires providing exceptional client service by being transparent, positive, and treating clients with respect. This position requires current RAC collections experience.

Requirements

High school diploma or equivalent education and related training or experience
Strong verbal and written communication skills
Basic Computer skills
Ability to perform in a fast paced, highly dynamic environment.
Ability to work flexible schedule, including overtime as needed.
Current RAC collections experience

Nice To Haves

Previous Client service, collections, or sales experience
Bilingual

Responsibilities

Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity, while following all required compliance and quality expectations.
Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.)
Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
Execute on the established call scripts documented in training, policies, procedures, and guidelines.
Achieve acceptable call monitoring scores in each call category.
Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquiries, complaints, and other calls that require special handling.
Accurately process payments, transactions, and workflows.
Complete all required Computer Based Training (CBT) courses accurately and timely.