Réserve Client Experience & Operations Coordinator

Jacques Marie Mage, Inc • Los Angeles, CA

20h • Onsite

About The Position

As Jacques Marie Mage expands Réserve, its members-only program offering archival eyewear and collectible objects through curated releases and auctions, we are seeking an organized and proactive intern to support the program’s daily operations and development. Based in Los Angeles and reporting to the Head of Réserve, the intern will work closely with teams across the company to support member relations, product launches, inventory coordination, communications, and events. This is an opportunity to gain hands-on experience in a growing luxury program that combines commerce, collecting, and personalized service.

Requirements

• Currently pursuing or recently completed a degree in business, marketing, or a related field.
• Previous internship or work experience in luxury, retail, or e-commerce is required.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills in English.
• Ability to deliver a high standard of luxury client service, with discretion and respect for client confidentiality.
• Proficiency in Microsoft Excel, PowerPoint, and Google Sheets.
• Ability to manage multiple priorities, work collaboratively with creative teams, and follow through on tasks.
• Interest in luxury goods, eyewear, design, art, or collectible objects.

Nice To Haves

• Familiarity with Shopify, Klaviyo, or NetSuite is a plus.
• Previous experience in client service, retail, e-commerce, or operations is a plus.

Responsibilities

• Assist with membership application reviews, onboarding, and database updates, keeping member information accurate and organized.
• Support member inquiries and personalized requests, including product availability, account access, and order follow-ups, coordinating with internal teams and galleries.
• Help prepare curated releases and auctions, including product information, imagery, pricing uploads, and website checks ahead of launch. Assist in sourcing vintage objects for the program.
• Maintain product and inventory trackers and coordinate with warehouse and gallery teams on transfers and packaging.
• Assist with preparing and scheduling newsletters in collaboration with brand, design, and e-commerce teams.
• Assist with member events, gifting, and gallery initiatives.
• Help prepare sales reports, maintain project trackers and calendars, and contribute to improvements in daily workflows.

Benefits

• Health Coverage: Medical, dental, and vision plans with up to 100% employer contribution and FSA options.
• Retirement Plan: 401(k) with 4% company match after 90 days.
• Life & Disability Insurance: Company-paid life insurance plus optional long-term disability coverage.
• Eyewear Perks: Access to exclusive seasonal product allowances and discounts.
• Employee Assistance Program: 24/7 confidential support services.
• Additional Benefits: Pet, auto, and home insurance, commuter benefits, identity theft protection.
• Time Off: Major holidays, birthday off, vacation, sick time, and winter break.
• Community Engagement: Volunteer opportunities through the JMM Stewardship Program.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree