Client Experience Coordinator
About The Position
At North Shore Pediatric Therapy, the Family Child Advocate (FCA) is the primary point of contact for families, ensuring a smooth and supportive experience. FCAs are responsible for managing schedules, addressing family needs, and acting as a liaison between families, therapists, and leadership. This role is crucial in maintaining the exceptional experience NSPT is known for, by turning stressful situations into solutions and ensuring children receive the care they deserve. The FCA is a trusted partner, problem solver, and key player in the daily operations of the clinic, making therapy moments possible by keeping schedules full, communication clear, and families supported.
Requirements
- Natural helper who finds joy in making someone’s day smoother.
- Multitasker who can juggle 10 moving pieces without losing the warmth in their voice.
- Communicator who knows how to spin chaos into clarity.
- Schedules-and-systems thinker who loves finding the fastest path to a solution.
- Relationship-builder who wants families to feel seen, supported, and appreciated.
Responsibilities
- Be the go-to support for families (schedule changes, questions, updates)
- Turn cancellations into makeups and keep schedules running smoothly
- Make real-time adjustments as things shift
- Partner with Clinical Directors and therapists
- Keep the clinic organized, stocked, and running efficiently
- Support local outreach efforts (schools, events, community partners)
- Help coordinate and host tours for prospective families
- Assist with center events and family engagement initiatives
- Drive online reputation (reviews, testimonials, family follow-ups)
- Partner with leadership on simple, high-impact marketing efforts
- Be the face of the center in the community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
