TrackingMore R&D Trainee - Full-Stack Engineer (Backend) - Bilingual Mandarin

CWILL•Cary, NC

9d•$80,000 - $110,000•Hybrid

About The Position

TrackingMore is CWILL’s shipment tracking platform and API, tracking parcels across more than 1,600 carriers for e-commerce brands, 3PLs, and developers worldwide. The R&D Trainee will take ownership of customer issues, production bug fixes, and data support for enterprise customers while learning the company’s systems and developing into a full-stack engineer. The role is based in Cary, North Carolina; hiring in other states is not available, and relocation is required. The work setting is hybrid remote.

Requirements

Bachelor’s degree or higher in Computer Science, Software Engineering, Information Technology, or a related field; Class of 2026 or a recent graduate.
Proficiency in at least one backend programming language: Java, Go, Python, Node.js, or PHP; solid grasp of common data structures and algorithms.
Frontend basics in HTML, CSS, and JavaScript, and experience with at least one framework such as React or Vue.
Understanding of HTTP, RESTful API design, and MVC; ability to build basic APIs independently.
Experience with at least one relational database, MySQL or PostgreSQL, including writing SQL and understanding indexes and transactions.
Comfort using Git for version control and team collaboration.
Good coding habits and attention to readability and maintainability.
Ability to learn new technologies quickly and solve problems by reading documentation.
Clear logical thinking, with the ability to break down problems and explain technical choices.
Good communication and ownership; proactively share progress and remain calm under pressure.
Professional working proficiency in Mandarin Chinese and English; the role involves daily work with the engineering team in China.

Nice To Haves

A complete full-stack project to show, such as coursework, competition, open-source work, or an internship project.
Internship experience on a software team.
Familiarity with TypeScript, Docker, CI/CD, or cloud services such as AWS, GCP, or Alibaba Cloud.
An active GitHub history or technical blog.
Programming competition awards, such as ICPC.
Hands-on experience with AI coding tools such as Cursor, Codex, or Claude Code.

Responsibilities

Investigate and resolve technical issues reported by users and through support tickets, finding root causes across frontend and backend systems, including data errors, API errors, and display problems.
Classify issues by type and severity, respond promptly to urgent issues, and drive fixes through completion.
Document recurring issues in troubleshooting guides and FAQs to reduce repeat tickets.
Work with support and product teams to reproduce problems and provide data corrections or workarounds when needed.
Prioritize production issues reported by enterprise customers, track progress, and keep stakeholders updated.
Build product feature improvements and experience upgrades requested by product and operations, from frontend and backend development through testing and release.
Improve performance, refactor code, and reduce technical debt to make the system more stable and responsive.
Participate in requirement reviews and provide input on technical feasibility.