R&D Digital Tools and Automation Specialist

Avispa Technology•Tucson, AZ

7h•Onsite

About The Position

A leading biotechnology company is seeking an R&D Digital Tools and Automation Specialist to support a global R&D organization by providing operational support for enterprise systems, improving business processes, and driving automation initiatives. This role is ideal for candidates with strong technical aptitude, a customer-focused mindset, and a passion for leveraging technology to enhance efficiency and productivity across research and development teams.

Requirements

3-5 years of professional experience in operations, technical support, system administration, or related roles, or equivalent academic experience.
Bachelor's degree in a technical, scientific, business, or related discipline.
Experience supporting enterprise business applications such as Electronic Document Management Systems (EDMS), Learning Management Systems (LMS), Project Management tools, or similar platforms.
Knowledge of data structures, databases, automation, scripting, AI prompt engineering, and/or development of AI agents.
Strong technical aptitude with the ability to quickly learn new software systems, technologies, and business processes.
Excellent written and verbal English communication skills with the ability to provide effective global support.
Proven ability to execute detailed tasks accurately while maintaining a strong focus on quality, compliance, and established procedures.
Strong customer service orientation with the ability to collaborate effectively in diverse, global teams.
Strong analytical, problem-solving, organizational, and process improvement skills.
Ability to identify automation opportunities and drive operational efficiencies through technology solutions.

Nice To Haves

Degrees in Software Engineering, Information Technology, Computer Programming, or Computer Science are preferred.
Experience with SAP, Cornerstone, Google Workspace, and Microsoft Office Suite is preferred.

Responsibilities

Execute and manage R&D system requests by utilizing expertise in enterprise business applications and ensuring adherence to established business processes, compliance standards, and data integrity requirements.
Provide timely, professional support for operational issues and system-related inquiries while serving as a subject matter expert for one or more complex R&D business applications and processes, including records management, lab data, and change requests.
Develop expertise in R&D workflows and organizational structures to proactively support scientists and engineers, streamline operations, anticipate user needs, and maximize productivity across global teams.
Identify opportunities for process improvement by evaluating manual activities, recommending digitization initiatives, and applying automation technologies, scripting, AI tools, or AI agents to reduce administrative burden and improve operational efficiency.
Maintain high standards of service excellence by collaborating within a global support environment, ensuring compliance with regulated R&D processes, supporting audits and data retrieval activities, and executing detailed tasks accurately and efficiently.