Quoting and Sales Coordinator

HEF and TS US•Springfield, OH

About The Position

The HEF Group, a global leader in tribology for over 50 years, specializes in innovative nitriding surface treatments and PVD thin-film coating solutions. They serve the automotive and industrial machinery sectors, focusing on corrosion, wear, and friction reduction. HEF operates in over 40 countries, offering services like Liquid Nitriding, PVD coating, tribology testing, and supplying engineered sleeve bearings and bushings. TS USA, a US subsidiary of HEF Group, is seeking an experienced Quoting and Sales Coordinator to support its multiple processing facilities. For more information, visit www.hefusa.net.

Requirements

Minimum 2+ years’ experience in customer service, inside sales, and/or sales operations.
Demonstrated personal leadership (leading by example, positive attitude, problem-solving, mentoring of others, initiative).
Strong experience with ERP systems required.
Experience using CRM systems for sales tracking and reporting.
Effective listening, communication (verbal and written) skills.
Comfortable in a fast-paced, customer-driven, change-focused environment.
Ability to manage multiple priorities across two manufacturing sites.
Good judgment, problem-solving, and decision-making ability.
Team player who works productively and demonstrates leadership potential.
Ability to perform business math and read financial reporting.
Computer experience – Microsoft Outlook, Excel, and Word.

Responsibilities

Prepare accurate and timely quotes for two manufacturing sites.
Enter all quote information into the ERP system.
Collaborate with Plant Managers to gather pricing, lead times, and production details.
Route completed quotes for the Sales team for follow‑up and further customer communication.
Schedule meetings as needed for quote review or discussion with sales, operations, and management.
Maintain organized records of quotes and related documentation.
Monitor and manage the shared sales inbox outside of CRM workflows.
Follow up on aging quotes and coordinate with Sales on next steps.
Log all new sales calls and inquiries into the CRM system.
Maintain and update customer contact lists to ensure accuracy.
Support the Sales team with coordination and administrative assistance as needed.
Handle all incoming calls for the company.
Professionally route calls to appropriate departments or individuals.
Serve as a positive and knowledgeable first point of contact for customers, vendors, and partners.
Assist the Marketing Department with coordination, data management, and execution support as needed.
Support the Operations Manager with reporting, scheduling, and administrative coordination.
Help facilitate communication between sales, marketing, and operations teams.
Track key sales, quoting, and operational KPIs.
Generate basic reports related to sales activity or production data (reporting only).
Ensure consistency and accuracy across ERP, CRM, and internal sales records.
Identify opportunities for improved efficiency within quoting and sales support processes.