Quotes Team Representative

PORTER PIPE & SUPPLY•Addison, IL

6d•$60,000 - $70,000•Onsite

About The Position

Join the Porter Pipe & Supply family and grow with us in Addison, IL! Be part of something exciting at Porter Pipe & Supply! As a member of our Quotes Team, you’ll play a pivotal role in maintaining our culture of providing ridiculously good customer service. Our Quotes Team Representatives are required to have experience with customer service, quoting, technical product knowledge, and working in a collaborative sales environment. At Porter Pipe & Supply, CULTURE IS EVERYTHING, and our mission is at the heart of all we do: Through faith in God, we are dedicated to ridiculously good service, honesty, and integrity in all we do. A positive attitude and attention to detail will ensure complete customer satisfaction.

Requirements

Experience with quoting, technical product knowledge, and working in a collaborative sales environment
Excellent written, verbal, and phone communication skills
Strong organizational skills and attention to detail
Ability to build rapport with internal and external customers
Service-minded with a positive, team-oriented attitude
Solid mathematical skills and ability to manage multiple tasks
Proficiency with Microsoft Office and ERP/CRM systems
High school diploma or GED required
Previous customer service experience

Nice To Haves

A passion for sales and a driven mindset to grow business and build strong customer relationships
Bachelor’s degree preferred, not required
PVF knowledge preferred

Responsibilities

Generate quotes in a prioritized manner ensuring communication between the Inside and Outside team is efficient and effective regarding Quote timelines.
Become an ambassador and excellent communicator of the Porter Pipe Quote Value Proposition tool and the cost vs. value concept.
Prepare submittal documentation upon request from customer(s).
Providing quotes to customers based on technical product specifications.
Provide positive customer experience through timely and accurate quotations processing.
Work within provided pricing strategies to drive incremental business at approved margins.
Follow established departmental policies, procedures, and objectives, and continuous quality improvement objectives.
Supporting customer projects throughout their duration to ensure all customer/project needs are met.
Market, promote and understand all the Company’s service-related items that are available to our customers.
Performs other duties as assigned.