Quick Service Restaurant Manager, Lodge at Big Springs

Vail Resorts•Truckee, CA

14h•Onsite

About The Position

The Lodge at Big Springs is a cornerstone of the Northstar experience — a high-energy, high-volume mountain dining destination where great food, genuine hospitality, and unforgettable views come together. We’re looking for an experienced food and beverage leader to take the helm, build an exceptional team, and create the kind of guest experience people remember long after they have left the mountain. This is more than a management role. It is a chance to shape a culture, develop people, and lead meaningful work in one of the most dynamic settings in the industry. As General Manager, you will lead a team of 50+ employees with real autonomy, partner closely with resort leadership, and make a visible impact on both the employee and guest experience. This full-time, year-round opportunity offers the chance to build something lasting — a team, a culture, and a standard of excellence that reflects your leadership.

Requirements

5+ years of restaurant or hospitality management experience
A genuine passion for developing people and building teams where everyone can do their best work
Experience managing high-volume operations with accountability for service standards, labor, and financial outcomes
Strong communication skills — clear, direct, and respectful with both your team and your guests
The ability to stay grounded under pressure and work through challenges with professionalism and sound judgment
Comfort with Microsoft Office and operational reporting
Flexibility to work nights, weekends, and holidays during peak season
High school diploma or equivalent
RBS alcohol certification and Food Safe Manager certification, both provided by the company
Ability to lift and carry 40+ lbs. as needed for the role

Nice To Haves

Efficient in snow management and control.
Background in high-volume food and beverage or mountain/resort environments
A collaborative, forward-thinking approach — someone who sees change as opportunity
Strong follow-through on administrative responsibilities and senior leadership requests
Experience navigating complex team or guest situations with care and composure

Responsibilities

Oversee all aspects of daily operations at the Lodge at Big Springs — from service quality and food safety to labor planning, financial performance, and team development.
Set the tone for how the team works together and how guests feel when they walk through the door.
Build and lead a diverse, high-performing team of 50+ through hiring, onboarding, scheduling, coaching, and performance development.
Create a workplace culture grounded in accountability, inclusion, service, and continuous improvement.
Deliver a consistently excellent guest experience in a fast-paced mountain resort environment.
Own operational performance across service, food quality, sanitation, safety, inventory, labor, payroll, tip disbursements, and revenue reporting.
Plan and manage labor in alignment with business levels, ensuring smart cost management and operational readiness throughout the season.
Champion safety for employees and guests through strong practices, safety meetings, and a clean, well-maintained operation.
Keep facilities and equipment in excellent condition through regular inspection, preventative maintenance, and timely follow-up.
Partner with resort and food and beverage leadership to share insights, strengthen operations, and pursue continuous improvement.
Maintain compliance with company policies, food safety standards, sanitation requirements, OSHA expectations, and applicable regulations.

Benefits

Free passes for employees
Employee discounted lift tickets for friends and family
Free ski lessons
40% retail discounts
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans