Quick Service Cook Cashier, Gordon Ramsay (Full-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

9d•Onsite

About The Position

The Quick Service Cook/Cashier prepares and serves quality food, processes guest orders and payments, and provides exceptional customer service in a fast-paced quick service restaurant. The position supports kitchen and front-of-house operations by preparing food according to established recipes and food safety standards, operating the point-of-sale system, maintaining clean and organized work areas, and ensuring efficient service. Depending on location or business needs, the role may also involve assisting with food preparation and service; maintaining food temperatures and sanitation standards; handling cash and charge transactions; taking and processing orders; maintaining accurate records; supporting inventory controls; and coordinating guest service requests. The position helps ensure smooth daily operations, prompt and professional service, and compliance with regulatory, departmental, and company policies and procedures. Team Members are expected to uphold the organization’s mission, values, ethics, and service culture; follow procedures and safety requirements; communicate issues to supervisors; use resources responsibly; contribute to a welcoming environment; and work collaboratively while participating in training and skill-building activities.

Requirements

Must be at least 21 years of age.
RASP certification is required and may be completed within 30 days of the hire date.
Strong guest service, communication, decision-making, and teamwork skills.
Ability to multitask, prioritize, work closely with others, adapt, learn, and respond positively to direction.
Professional appearance and high personal hygiene standards.
Proficiency with Microsoft applications, including Excel.
Strong attention to detail, work ethic, and desire for continued growth.
Ability to communicate clearly in English and follow instructions accurately.
Ability to work effectively in fast-paced, high-pressure environments.
Ability to remain mobile throughout the casino, stand for extended periods, and perform frequent physical movements.
Ability to lift up to 50 pounds and push or pull up to 300 pounds in a cart.
Ability to tolerate extreme heat or cold, varying noise, lighting, crowds, and air quality including secondhand smoke.
Dexterity to use knives, other hand-held instruments, and food preparation equipment; ability to respond to visual and auditory cues.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED.
Six months of food service experience.

Responsibilities

Prepare and serve food according to established recipes, quality standards, food safety requirements, and sanitation standards.
Take and process guest orders and payments, including cash and charge transactions, using the point-of-sale system.
Provide friendly, professional, responsive service to guests, Team Members, and internal partners; escalate concerns when needed.
Maintain clean, organized, and welcoming work areas and help ensure efficient daily operations.
Follow task assignments, workflow priorities, departmental procedures, safety guidelines, regulatory requirements, and company policies.
Minimize waste, follow inventory procedures, maintain proper documentation and accurate records, and support inventory controls.
Identify basic issues or inefficiencies and communicate them to supervisors; provide feedback when requested and adopt new procedures.
Meet productivity, accuracy, and service-quality expectations.
Contribute to a respectful, collaborative work environment through teamwork and open communication.
Participate in training and skill-building activities and demonstrate reliability, accountability, and professionalism.
When assigned, assist with food preparation and service, maintain proper food temperatures, and coordinate guest service requests.