Quick Service Cook Cashier, Gordon Ramsay (Full-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC
•Onsite

About The Position

The Quick Service Cook/Cashier prepares and serves quality food, processes guest orders and payments, and provides exceptional customer service in a fast-paced quick service restaurant. The role supports kitchen and front-of-house operations by preparing food according to established recipes and food safety standards, using the point-of-sale system, keeping work areas clean and organized, and helping ensure efficient service. Depending on the location or business needs, the position may also assist with food preparation and service, maintain food temperatures and sanitation, manage cash and charge transactions, take and process orders, keep accurate records, support inventory controls, and coordinate guest service requests. The role supports smooth daily operations and requires compliance with regulatory, departmental, and company policies and procedures. Team Members are expected to demonstrate the organization’s mission, values, ethics, and service culture; work accurately and efficiently; follow procedures and safety requirements; use resources responsibly; provide friendly, professional service; maintain a welcoming environment; and contribute to a collaborative team. The position requires adaptability, reliability, accountability, and participation in training and skill-building activities.

Requirements

  • Must be at least 21 years of age.
  • RASP certification is required; it may be completed within 30 days of the hire date.
  • Strong guest service, communication, decision-making, and teamwork skills.
  • Ability to multitask, prioritize, work closely with others, adapt, learn, and respond to direction.
  • Professional appearance and high personal hygiene standards.
  • Proficiency with Microsoft applications, including Excel.
  • Strong attention to detail and work ethic, with an interest in continued growth.
  • Ability to work effectively in fast-paced, high-pressure environments.
  • Ability to communicate clearly in English and follow instructions accurately.
  • Ability to remain mobile throughout the casino and stand for extended periods.
  • Ability to perform frequent physical movements; lift up to 50 pounds; and push or pull up to 300 pounds in a cart.
  • Ability to tolerate extreme heat or cold and varying noise, temperature, lighting, crowds, and air quality, including secondhand smoke.
  • Dexterity to use knives, other handheld instruments, and food preparation equipment, and ability to respond to visual and auditory cues.
  • Flexibility to work evenings, weekends, and holidays.

Nice To Haves

  • High school diploma or GED preferred.
  • Six months of food service experience preferred.

Responsibilities

  • Prepare and serve food according to established recipes, food safety standards, and quality expectations.
  • Take and process guest orders and payments, including cash and charge transactions, using the point-of-sale system.
  • Provide friendly, professional, and responsive guest service, and escalate concerns when needed.
  • Maintain clean, organized, and welcoming work areas and uphold sanitation standards.
  • Maintain proper food temperatures and support food preparation and service as assigned.
  • Keep accurate records and support inventory controls while minimizing waste.
  • Follow task assignments, workflow priorities, departmental procedures, safety guidelines, and regulatory requirements.
  • Report concerns, basic issues, or inefficiencies to supervisors and provide feedback on process improvements when requested.
  • Support departmental goals and smooth daily operations through teamwork, communication, reliability, and professionalism.
  • Participate in training and skill-building activities.
  • Perform additional or different tasks as directed when business circumstances change.
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