Quick Response Team (QRT) Program Coordinator

City Of Charleston•Charleston, WV

1d•Hybrid

About The Position

The City of Charleston's Coordinated Addiction Response Effort (CARE) is an initiative launched in 2019 by the Mayor's Office to coordinate, enhance, and expand efforts to address the impact of substance use disorder (SUD) on individuals, families, and communities in Charleston, West Virginia. The CARE team has grown to include homeless outreach and mental health as well. CARE works closely with organizations across the City to reduce the number of overdoses, overdose deaths, and individuals in active addiction and to prevent initial substance use. CARE engages key stakeholders to increase the availability of high-quality treatment options and reduce barriers to accessing treatment, expand outreach and offer support services to individuals actively using substances as well as family members and peers of those facing SUD. CARE has a goal of creating an engaging and caring community to reduce the impact of substance use disorder on future generations. The City of Charleston's Quick Response Team (QRT) plays an important role in expanding outreach to individuals in active addiction and connecting family members and peers of those facing SUD to support services. The QRT program in the City of Charleston offers a compassionate response to those who have suffered from an overdose and anyone who needs help with SUD. Charleston's QRT visits individuals at their homes within 72 hours of an overdose. The QRT team includes an EMS provider from the City's Fire Department, a Charleston Police Officer, and a trained recovery coach. This job description only contains a general summary and overview of the duties and responsibilities of the position and may not be all-inclusive of the actual duties on any given day. In addition to the duties described herein, successful candidates may also perform other and/or additional duties as may be assigned, necessary and or required. The City of Charleston reserves the right to change, add to and/or modify this job description at any time for any reason, with or without notice. This job description shall not be construed or implied to be a contract for permanent employment, or a promise or guarantee of continued employment for a specific term or duration.

Requirements

Valid WV Driver's License

Nice To Haves

Two (2) or more years of program management experience preferred.
Professional, educational, or lived experience with substance use disorder preferred.

Responsibilities

Coordinating the QRT's daily work.
Tracking data.
Improving the QRT's operations.
Expanding the City's outreach efforts.
Working closely with the CARE Director, Charleston Police Department, Charleston Fire Department, Homeless Outreach Coordinator, and Mental Health Coordinator.
Using Cordata and/or other software system to record client information and QRT data.
Tracking key success indicators for the QRT and compiling monthly reports.
Accompanying the QRT on outreach visits on a regular basis and participating in other outreach efforts with the CARE Office, Charleston Police Department, and Fire Department.
Meeting with providers in the Charleston area to expand QRT partnerships and resources.
Supporting individuals directly through the QRT cell phone number.
Maintaining the QRT schedule for police officers, recovery coaches, and EMS workers.
Working with the Charleston Police Department and Fire Department and other stakeholders to explore opportunities to expand outreach efforts.
Using data collected to identify opportunities and improve QRT operations.
Compiling information and data for grant-related monthly, quarterly, and/or yearly reports.
Developing, following, and/or amending standard operating procedure for the QRT team and training new members.
Other duties as assigned by the Mayor's CARE Office.