Kendall Honda Quick Lube Service Advisor

Kendall Dealership Holdings•Eugene, OR

11d•Onsite

About The Position

Kendall Auto Group is seeking an Express Lube Service Advisor to join their Honda Service team in Eugene. This role involves being the first point of contact for customers in the service department, building lifelong customer relationships. The position requires high-level customer service, time management, strong work ethics, and excellent communication skills. The advisor will be responsible for making repair recommendations and prioritizing them for customers. Dealership experience is preferred, but service writing experience is not required. Candidates must possess strong customer service skills, the ability to multitask, and general knowledge of automobile maintenance. A valid driver's license and a good driving record are mandatory. The role operates in a fast-paced, constantly changing environment.

Requirements

High level customer service experience.
Demonstrated time management skills.
Strong work ethics.
Strong communication skills.
Ability to make Honda repair recommendations and prioritize items in order of importance.
Proven strong customer service skills.
Ability to multitask.
General knowledge of automobiles and their maintenance.
A valid driver's license.
A good driving record.

Nice To Haves

Dealership experience is preferred.
Service writing experience is not required.

Responsibilities

Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
Verifying work was properly performed and diagnosed.
Researching vehicle history to make educated recommendations.
Inputting and maintaining customer information.
Completing work tasks in an efficient and organized manner.
Using telephone, email, and chat systems to communicate with customers.
Scheduling service appointments.
Justifying Honda Express lube work such as oil and filter changes, tire rotations, flat tire repairs, transmission drain and fill services, brake fluid exchanges, transfer case fluid exchange, rear differentials, HVAC sterilization, and air/cabin filter replacements.