Quick Lane Service Manager

Phil Long Ford of Motor City • Colorado Springs, CO

4d • Onsite

About The Position

Lead the Lane As Quick Lane Service Manager, you’ll drive a fast-moving, profitable service operation by aligning people, process, and performance targets. You’ll set department forecasts, build and coach a high-output team, and keep a tight grip on budgets, reporting, and compliance—while ensuring technician time is consistently sold and service records stay flawless. The day stays dynamic: checking in on workflow, jumping in when a customer needs an on-the-spot answer, and keeping a close eye on estimates, follow-ups, and documentation as the shop hums. Between coordinating with parts on ETA updates and connecting with warranty for smooth processing, you’ll keep momentum high. You’ll carve out time for coaching moments, spot-checking finished work, and keeping the waiting area sharp—then wrap with a final look at results and tomorrow’s game plan.

Requirements

• 2–4 years of management experience
• Strong reading/interpretation skills for technical, financial, and regulatory documents
• Solid math skills (percentages, commissions, basic algebra/geometry)
• Sound judgment and problem-solving across varied situations
• Manufacturer training
• A valid driver’s license

Responsibilities

• Set department forecasts
• Build and coach a high-output team
• Manage budgets, reporting, and compliance
• Ensure technician time is consistently sold
• Maintain flawless service records
• Staffing and scheduling
• Conduct weekly meetings and performance tracking
• Adhere to warranty and policy
• Develop marketing plans that spark repeat business
• Manage customer retention and complaint resolution
• Perform quality control to reduce comebacks
• Make tool/equipment recommendations
• Coordinate with parts availability and factory representatives
• Monitor hours sold, productivity, and open tickets
• Check in on workflow
• Provide on-the-spot customer answers
• Oversee estimates, follow-ups, and documentation
• Coordinate with parts on ETA updates
• Connect with warranty for smooth processing
• Provide coaching moments
• Spot-check finished work
• Maintain the waiting area
• Review results and plan for the next day

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life Insurance
• Health Savings Account (HSA) options
• Flexible Spending Account (FSA) options
• Competitive Salary
• Commission
• Paid Time Off
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed