Quick Lane Service Manager

Phil Long Ford of Motor City • Colorado Springs, CO

1d • $126,111 - $189,167 • Onsite

About The Position

As Quick Lane Service Manager, you’ll drive a fast-moving, profitable service operation by aligning people, process, and performance targets. You’ll set department forecasts, build and coach a high-output team, and keep a tight grip on budgets, reporting, and compliance—while ensuring technician time is consistently sold and service records stay flawless.

Your morning kicks off with a quick scan of the prior day’s numbers—hours sold, productivity, and open tickets—then a rapid huddle to set the pace. The day stays dynamic: checking in on workflow, jumping in when a customer needs an on-the-spot answer, and keeping a close eye on estimates, follow-ups, and documentation as the shop hums. Between coordinating with parts on ETA updates and connecting with warranty for smooth processing, you’ll keep momentum high. You’ll carve out time for coaching moments, spot-checking finished work, and keeping the waiting area sharp—then wrap with a final look at results and tomorrow’s game plan.

Requirements

• 2–4 years of related service leadership experience (or equivalent education/experience)
• Strong reading/interpretation skills for technical, financial, and regulatory documents
• Solid math skills (percentages, commissions, basic algebra/geometry)
• Sound judgment and problem-solving across varied situations
• Manufacturer training
• A valid driver’s license

Responsibilities

• Staffing and scheduling
• Weekly meetings and performance tracking
• Warranty and policy adherence
• Marketing plans that spark repeat business
• Customer retention and complaint resolution
• Quality control to reduce comebacks
• Tool/equipment recommendations
• Coordination with parts availability and factory representatives
• Set department forecasts
• Build and coach a high-output team
• Keep a tight grip on budgets, reporting, and compliance
• Ensure technician time is consistently sold
• Ensure service records stay flawless
• Scan prior day's numbers (hours sold, productivity, open tickets)
• Conduct rapid huddles to set the pace
• Check in on workflow
• Provide on-the-spot customer answers
• Monitor estimates, follow-ups, and documentation
• Coordinate with parts on ETA updates
• Connect with warranty for smooth processing
• Provide coaching moments
• Spot-check finished work
• Maintain the waiting area
• Review results and plan for the next day

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life Insurance
• Health Savings Account (HSA) options
• Flexible Spending Account (FSA) options
• Competitive Salary plus commission potential
• Paid Time Off
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed