Ford Quick Lane Advisor

Kendall Auto Group•Vancouver, WA

15h•Onsite

About The Position

Kendall Auto Group is seeking a Service Advisor to join their Quick Lane team at Kendall Ford Vancouver. This is a fast-paced environment where the Service Advisor will be the first point of contact for customers in the service department, aiming to build lifelong service customers. The role requires strong customer service, time management, work ethic, and communication skills, with the ability to prioritize customer needs and make recommendations.

Requirements

High level customer service experience.
Demonstrated time management skills.
Strong work ethics.
Strong communication skills.
Ability to make recommendations and prioritize items in order of importance for customers.
Valid driver's license.
Good driving record.

Nice To Haves

Knowledge of automobile repair and maintenance.
2 years of service writing experience.

Responsibilities

Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
Verifying that work performed and diagnosed was done properly.
Researching vehicle history to make educated recommendations.
Inputting and maintaining customer information.
Completing work tasks in an efficient and organized manner.
Using telephone, email, and chat systems to communicate with customers.
Scheduling service appointments.

Benefits

Competitive pay ($20.00/Hour plus commission based on department productivity).
Substantial bonus program.
Career path development opportunities.
Competitive paid time off.
Shop Manager on-site for assistance.
Fair dispatching and teamwork environment.
Large loyal customer base.
Experienced and loyal service technicians.
Clean/Safe shop with the equipment needed.
Discounts on parts, service and vehicle purchases for you and your immediate family.
Medical, Dental and Vision insurance.
Paid Life insurance.
401(k) plan with Fidelity.
Accident and Illness supplemental plans.