Queue Management

G2 Secure Staff•Minneapolis, MN

6h•Onsite

About The Position

This role involves managing airline passenger lines, ensuring efficient flow based on flight departures. The position requires monitoring flight screens for last-minute changes and communicating effectively with passengers, TSA, airline authorities, and airport officials. A key aspect is ensuring compliance with ADA laws and LAWA regulations, particularly for premium passengers.

Requirements

Must be 18 years of age or older.
Must have reliable telephone and transportation.
Previous customer service experience is required.
Must be able to walk constantly throughout the shift; up stairs inside and outside.
Effectively communicate with passengers; TSA, and Airline personnel.
Possess the tact to deal with all levels of employees and client representatives.
Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
Must be able to lift, carry, and/or hold up to 70 lbs.
Must pass pre-employment drug screen.
Must pass a pre-employment criminal background check.
Must be able to read, write, understand and carry out instructions in English.
Must meet necessary requirements to obtain a security sensitive identification badge.
Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
Must be in proper uniform or business attire as directed by company officials.
Identification badges must always be visible.

Nice To Haves

Previous experience in security, military, public contract preferred.
May be required to have HS diploma or GED if city ordinance mandates.

Responsibilities

Maintain and monitor airline passenger lines, purging them based on flight departures.
Pull airline Arrival Sheets and triage lines based on flight departures.
Monitor flight screens for last-minute changes.
Communicate clearly with passengers, TSA, airline, and airport authorities.
Monitor premium passengers to ensure adherence to ADA laws and LAWA regulations.
Assist passengers to ensure they make their respective flights.
Monitor ADA rules and regulations for adherence.
Monitor and challenge all employees/clients in the area designated by the client.
Ensure all persons/property entering and leaving the premises are properly authorized, using airport Challenge Procedures to investigate as warranted.
Respond timely within flight departure status, working with the TSA to ensure passengers are screened timely.
Immediately report any discrepancies, violations, incidents, and concerns to the supervisor/manager on duty and/or airport police personnel as needed.
Maintain alert and watchful observation of high traffic areas.
Successfully pass random tests conducted by the FAA/TSA/Airport Police.
Never leave your work area without being properly relieved.
Answer telephones and radios in a polite and professional manner.
Operate a computer and access systems (where applicable).
Complete reports in detail and in a timely manner.
Maintain familiarity with all Governmental/Client/Company regulations.
Keep supervisor informed of needs and problems in assigned areas.
Maintain cleanliness of immediate work area and report maintenance needs.
Project a professional image and respond to inquiries from clients, staff, and public in a courteous manner.
Attend meetings and in-services as required.
Utilize appropriate communication channels and maintain records, reports, and files as required.
Adhere to company policies and procedures and participate in the achievement of company objectives.
Utilize company and client equipment, supplies, and resources in a conscientious, cost-effective manner.
Perform other duties as requested.