Queue Management Specialist

California ISO•Folsom, CA

1d•$41 - $57•Hybrid

About The Position

Under the general direction of the Manager, the Queue Management Specialist administers and implements generation and transmission interconnection projects. The position independently identifies, analyzes, and resolves issues related to generation interconnection queue management, project modifications, and project administration. It serves as a liaison among Interconnection Customers, Participating Transmission Owners (PTOs), industry stakeholders, and ISO staff. The role researches, analyzes, and interprets project information; determines appropriate process actions; and maintains project records, databases, tracking tools, and compliance documentation. It coordinates comprehensive project reviews and tracks project status, documentation, contractual milestones, and stakeholder communications. The Specialist also supports Queue Management leadership through research, stakeholder coordination, data analysis, and reports and recommendations for operational and strategic decision-making. This position works in a hybrid capacity. The California ISO states that it offers flexible work arrangements and is committed to employee health, safety, and work/life integration.

Requirements

Bachelor’s degree or equivalent education, training, or experience in Technology, Business Administration, Engineering, or a related discipline.
Two or more years of related experience, in combination with equivalent years of education and training.
Technical, analytical, and administrative experience within a medium to large organization supporting business operations, project management, regulatory compliance, and process administration.
Strong verbal and written communication and documentation skills, with attention to detail.
Ability to use deductive reasoning and analytical thinking, with sound judgment and decision-making skills.
Strong interpersonal and conflict-resolution skills.
Self-starting ability and willingness to work independently in a dynamic corporate organization under tight deadlines.
Problem-solving skills and ability to influence others without direct authority.
Ability to work effectively in a team environment as a facilitator and team member.
Proficiency with Microsoft Office Suite.
Ability to maintain data integrity, accuracy, and confidentiality.
Ability to serve in a highly visible role, including department delegate responsibilities and liaison work between internal and external stakeholders.
Ability to perform technical analysis, monitor process, schedule, and tariff timelines, and coordinate effectively with internal and external stakeholders.

Nice To Haves

Master’s degree.
Experience with project tracking, records management, reporting, data analysis, software defect management, and business process improvement.
Experience using data collection, data management, reporting, and visualization tools.
Experience with dashboard development, visualization, and project management tools.
Experience within the electric utility industry.
Knowledge and skills in project management, tariff administration, customer service, effective communication, and records management.

Responsibilities

Administer the ISO Tariff and Business Practice Manuals (BPMs) as they relate to management of the generation interconnection queue, working with ISO staff, Interconnection Customers, and PTO personnel.
Analyze and implement modifications to Generator Interconnection Agreements (GIAs), interpret tariff requirements, and collaborate with Legal and Management on recommendations and resolutions for project issues.
Serve as project manager for assigned Queue Management projects and processes; coordinate with customers, PTOs, external agencies, stakeholders, and ISO specialists to evaluate project progress and compliance with obligations, milestones, and requirements.
Manage project modification requests and other queue management processes; investigate performance issues and develop recommendations for Management and Legal regarding projects that do not meet contractual, tariff, or BPM requirements.
Analyze findings and recommend and implement appropriate next steps for the ISO and PTOs.
Research, collect, validate, organize, and maintain technical, operational, financial, and project data from internal and external sources.
Conduct quantitative and qualitative analysis to identify trends, monitor performance, support regulatory compliance, and inform decision-making.
Develop and maintain reports, dashboards, metrics, visualizations, and management presentations communicating project status, process performance, compliance indicators, and business insights.
Collaborate with internal departments and external stakeholders to reconcile data, improve reporting, and recommend improvements to data management practices, business processes, and reporting methodologies.
Administer accounting and financial tracking for project modifications, studies, and other Queue Management activities; coordinate receipt, implementation, reconciliation, and close-out of deposits and financial transactions in compliance with tariff and contractual requirements.
Research project status and technical information, identify required actions, maintain accurate records, and use databases and tracking systems to support project administration.
Maintain project records and tariff compliance information in ISO databases, repositories, software, and tracking systems.
Analyze business processes and recommend improvements to operational efficiency, reporting accuracy, data quality, and procedural effectiveness.
Research, compile, analyze, and present information about project status, schedules, scope, generation resources, and associated transmission upgrades.
Develop and enhance systems, tools, and methodologies for processing, tracking, auditing, and managing project information and documentation.
Provide information, training, guidance, and administrative support to internal stakeholders.
Support division, department, and Queue Management leadership with project and process management, research, data analysis, stakeholder coordination, report development, and special assignments.