Queens Borough Manager

City of New York•Jamaica, NY

1d•Hybrid

About The Position

The NYC Department of Finance (DOF) is seeking a Borough Manager to oversee the Queens Business Center. This role is responsible for managing the day-to-day operations and staff, ensuring the effective and efficient processing of tax documents, payments, and other charges collected by the department. The Borough Manager will act as the chief customer service agent, resolving complex issues, and ensuring staff adherence to the highest customer service standards. This position requires a strong understanding of the department's policies and procedures, including EEO compliance, and involves working closely with other divisions, such as Adjudications, to improve workflow and production. The selected candidate will report to the Senior Director and will be responsible for a team of over 20 staff members.

Requirements

Must be a DOF employee serving permanently in the Administrative Manager civil service title or reachable on the current Administrative Manager promotional exam NO. 1552.
Include Employee Identification Number (EIN) when applying.
Indicate permanent civil service title or list no. for exam no. 1552 in the cover letter.
A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.
The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty.
An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.
A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.
Education and/or experience equivalent to the above.
All candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described above.
Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Responsibilities

Oversee the overall operation of the Queens Business Center, managing day-to-day operations and a team of over 20 staff members.
Ensure the effective and efficient processing of tax documents and payments, parking violations and payments, and all other charges collected by the Department.
Direct staff in assisting the public with information related to the Department's purview and ensure resources are maximized.
Serve as the Chief Customer Service agent, handling and resolving challenging issues and systemic problems.
Work closely with the Managing Administrative Law Judge in the Adjudications Division and manage the daily operational needs of that division at the Borough Business Center.
Ensure staff provides customer service at the highest standards, including proper application of policies, training, evaluation, and addressing Time and Leave issues.
Apply disciplinary path protocols when needed.
Conduct supervisory meetings at least twice a year and ensure every employee receives EEO training every two years.
Ensure the Business Center processes all work effectively and efficiently by developing plans of action to improve performance.
Ensure the accuracy and timeliness of weekly and monthly reports.
Perform special assignments and work with other divisions within the agency as needed.
Actively participate in implementing new policies to improve workflow and production in the Business Center.