Quantum Technical Training & Education Manager

Pride Mobility & Quantum Rehab•Duryea, PA

8d•Onsite

About The Position

To lead the development, delivery, and continuous improvement of technical training and education programs that support product launches, product improvements, new hire onboarding, regional training, provider education, event training, and technical resource development.

Requirements

Must be a self-starter, friendly, team player, professional, detail-oriented, and honest.
Ability to multi-task, problem-solve, and prioritize in a fast-paced working environment.
Ability to manage, coach, develop, and motivate a team of technical training and education employees to achieve and exceed company goals.
Ability to translate complex technical information into clear, concise, and effective training materials for varied audiences.
Ability to create and deliver presentations and training in technical, clinical, provider, regional, event, and business environments.
Ability to collaborate with leadership peers and cross-functional teams to guide projects, training priorities, and content development.
Ability to utilize resources to resolve issues in a quick and concise manner.
Ability to demonstrate and troubleshoot products, and build strong relationships with Pride and Quantum Providers, Rehab Facilities, clinicians, technical representatives, and internal teams.
Ability to develop training plans, guides, videos, LMS content, onboarding materials, and technical resources that are accurate, organized, and easy to use.
Ability to travel as needed to support regional training, provider training, on-site events, trade shows, internal training, and company meetings.
Ability to lift/push/pull up to 50 lbs.
Relentless drive to achieve advancement and continuous improvement.
Strong emotional intelligence and collaboration.
Excellent leadership and relationship building skills.
Familiarity with quality processes, change order processes, and product development workflows.
Proven successful time management and organizational skills to plan, design, and implement training programs, content development initiatives, and projects within specific time constraints.
Strong working knowledge of technical training, product education, field support, troubleshooting, and service resources.
Basic working knowledge of Learning Management Systems, digital training tools, video-based learning, and content development processes.
Intermediate working knowledge of Microsoft Office Word, Excel, and PowerPoint.
Excellent training, presentation, verbal and written communication skills.
Excellent web navigation skills.
At least 5 years of experience creating technical training materials, product guides, video content, LMS courses, onboarding materials, presentations, and field-ready technical resources for Complex Rehab Technology mobility products.
At least 5 years of experience directly engaging clinicians in a professional, informative manner regarding the technical features, applications, and benefits of Complex Rehab Technology mobility products.
At least 5 years of experience supporting product launches, product improvements, technical service processes, regional training, provider training, or event-based training.
At least 5 years of experience managing a team of at least 5 employees.
Must be legally authorized to work in the United States without sponsorship now, or in the future.

Nice To Haves

Advanced working knowledge of education management systems, Learning Management Systems, or related digital learning platforms preferred.
Advanced product knowledge, especially as related to order configuration, service, troubleshooting, product launches, and product improvements preferred.
Working knowledge of Pride operating systems preferred.
At least 1 year of experience using AI tools or supporting AI-enabled training, knowledge management, or content development initiatives preferred.
At least 1 year of experience with hands-on mechanical and/or electrical troubleshooting preferred.
At least 1 year of experience managing, coordinating, and leading projects from initiation through delivery inclusive of scope, quality, schedule, resources, and risk preferred.
Current or previous successful employment experience with Pride Mobility Products Corporation preferred.
Bachelor’s Degree in Education, Training and Development, Technical Communication, Business, Engineering, Health Care, Rehabilitation Science, or related field preferred.

Responsibilities

Lead the development, administration, and monitoring of technical training programs for internal teams, technical representatives, regional teams, providers, and event partners.
Manage AI development initiatives related to technical training, knowledge management, troubleshooting resources, content development, and training delivery improvements.
Support Viva Engage-related technical training, documentation, content development, and education coordination as needed.
Serve as a management liaison between Technical Training, Research & Development (R&D), Quality, Clinical Education, Product Management, Sales, Marketing, Technical Service to align training content, product information, field feedback, and technical messaging.
Coordinate with R&D and Quality to ensure technical training materials reflect current product design, quality updates, service procedures, change orders, and product improvement initiatives.
Collaborate with R&D, Quality, Marketing, Sales, and Technical Service to create organized, clear, and consistent methods for delivering materials, resources, and messaging across the organization.
Develop, organize, and maintain technical training materials, including new videos, PowerPoints, technical guides, product start guides, electronic case examples, troubleshooting resources, technical reference materials, and other product support resources.
Build and maintain a technical video library and technical guide library to support ongoing education, field readiness, provider training, onboarding, and self-service learning.
Participate in trade shows, provider events, regional meetings, internal training events, and industry events when appropriate; provide product and technical support to Sales, Clinical Education, and field teams as needed.
Coordinate materials, products, equipment, and resources needed for technical training, provider education, trade shows, on-site events, demonstrations, and internal training programs.
Establish strong relationships with providers, clinicians, technical representatives, and internal stakeholders to ensure company products, training programs, and technical resources are effective, respected, and aligned with field needs.
Focus on continuous improvement, demonstrate good business judgment, and identify opportunities to improve training delivery, content quality, technical resources, and field support effectiveness.
Ensure all safety and security rules are strictly observed and any accidents, incidents, or injuries are promptly reported to management.
Complete the Annual CTPAT Security Training.
Work effectively with all Pride departments to exceed internal and external expectations.
Pride retains the discretion to modify duties and/or assign other duties as necessary.