Quantitative Fieldwork Coordinator

m360 Research

7d•Remote

About The Position

M3 Global Research, part of M3 Inc., is seeking a Quantitative Fieldwork Coordinator to join their Market Research team. This role assists the Client Service team with the day-to-day management of market research studies, ensuring projects are completed on time, within budget, and to client specifications. The Fieldwork Coordinator is crucial for field management and sample strategies, coordinating with respondents, vendors, and clients, and assisting with study setup and other project requirements.

Requirements

Bachelor's degree or equivalent required.
0 – 1 year of market research experience.
Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules.
Strong Microsoft Office skills (Excel) and quick learner of new technologies/software.
Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc.
Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success.
Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
Self-motivated and able to (re)prioritize tasks throughout the workday.
Exceptional time management, organizational skills, attention to detail and ability to multitask.

Nice To Haves

Relevant coursework in market research or healthcare preferred but not required.
Interest / natural curiosity or previous experience /exposure within the healthcare space.

Responsibilities

Manage end-to-end project tasks including link setup and testing, language requests, desk research, quality and audit checks, study invitation setup, deployment of sample, exclusion list management, M3 Wallet approvals, preparation for invoicing, and cost reconciliation.
Build, update, and track sample plans based on screener specifications.
Host pretest/pilot interviews for clients, ensuring they are conducted on time and as planned.
Proactively identify and implement alternative fieldwork strategies to improve response rates and manage costs.
Monitor and manage partners on quantitative projects throughout the project lifecycle to ensure client expectations are met or exceeded.
Alert Project Managers when fieldwork strategies are underperforming, timelines are at risk, or quality concerns arise, and collaborate on solutions.
Coordinate recruitment with supporting teams such as Custom Recruitment team and Phone team.
Submit requests for multichannel recruitment methodologies, including email campaigns, phone outreach, desk research, SMS, online ads, referral programs, forums, blogs, patient groups, associations, and social media.
Send final updates and cost summaries to partners before invoice issuance.
Track, monitor, and report on sampling performance and project costs to support gross profit improvement and timely delivery.
Assist Project Managers with invoicing to ensure projects are closed and ready for billing promptly.
Attend project meetings with Project Managers to ensure alignment on specifications, client needs, timelines, and responsibilities.
Take notes during briefings and meetings and share summaries with attendees.
Address requests from the Support Team and other stakeholders in a timely manner.
Partner with Project Managers, Senior Project Managers, and Project Directors to support day-to-day project needs, including administrative tasks and fieldwork planning.